Property Recovery 911

I do not often write reviews for businesses, but I had such an outstanding experience with Paul, Billy, and this group of people I felt inclined.

This is a group of consummate professionals, experts, and all around nice people.

We recently had need of the services of Property Recovery 911, and we can’t say enough good things about this company. We had used Property Recovery 911 some years ago with great result; they made such an indelible impression then that we didn’t hesitate to call them this Spring when our basement flooded. Unfortunately for us, our problems were just beginning. One flood, various broken pipes and three months later, PR911 was at our side at every turn, in every capacity imaginable. Not only does the company deliver abundantly on quality and service, we were provided the same crew throughout, which was very important to us and gave us great peace of mind. We immediately felt completely comfortable with them - and knowing we didn’t have to deal with different people each time some new problem arose was a huge relief. Our assigned crew was always polite and courteous, friendly, sympathetic, knowledgeable, helpful to the point of going above and beyond, not to mention diligent and careful. They were prompt and hard working and always pleasant. It was literally a comfort and a pleasure to deal with them, despite the circumstances. They treated our personal items with great care and respect and kept us informed at every stage. We felt so comfortable with them that we could leave them alone in the house and know we could trust them implicitly. In addition to all of the mitigation, the main crewman, being so observant and thorough, saved us a lot of future hassle when he would point out additional leaks so small they would have gone unnoticed by us, not to mention he caught an electrical problem with the outlet in our crawlspace about which we had been unaware (prompting us to have an electrician out who confirmed it was badly wired and has since been fixed). He was attentive to every little detail, shared all of his findings and results, and made every single step of the process easier and less stressful in every way. We cannot say enough wonderful things about him and how he performs his job. The other crewman was also wonderful and just as hard working, diligent and attentive to all of our needs. We couldn’t have been happier with his job performance, either. We discovered crumbling basement walls behind drywall that their mason expertly rebuilt. He is so nice and did such a wonderful job we look forward to having him back to finish the rest of the basement. The owner is patient and available at all times; always has the time to explain the process, offer advice, and calm you down. He even handles the insurance end to take some of the burden and stress off of the client. The bottom line is they truly care - and it shows. No one wants to be in a situation where your house is literally falling apart around you, and we certainly hope to never have to deal with anything else like this again, but if we do, we will, without hesitation, be calling Property Recovery 911 and be requesting the same crew. Thank you ever so much to Paul, Bill, Kyle, and Jim. You guys were the only bright spot in this nightmare, and we appreciate you more than you can imagine.

Very professional, very thorough, a pleasure to deal with! They worked with me on pricing (as I wasn't going through insurance), painstakingly hand-carried my son's Lego collection out of the wet area, kept me informed every step of the way, treated furniture with antimicrobial solution (twice!), took readings for moisture, remembered everything I asked them to do for me, cleaned everything up at the end. They were very responsive and just genuinely nice guys. I would DEFINITELY use them again -- although I hope I never have to!