Bluemercury

Apr 2025

I had such a great experience at this store! I came in with a specific concern. One of my SkinCeuticals bottles exploded while traveling to Dubai. It was a brand new bottle still in the box. The staff member I met with went above and beyond to help me out. She didn’t brush me off—instead, she took the time to really listen. It’s rare to find that kind of genuine customer care these days, and it truly made all the difference. Thank you again for the outstanding service!

Jun 2024

Two stars only for this one associate who helped me before. More on that later….
BUT ZERO STARS FOR THE STORE & OTHER PERSONNEL.
Came in on a Sunday looking for eye shadows. The banner by the store said that they had some 30% deal going on, store was empty, and had two associates on staff. When I came in, they were loudly discussing how someone said something to them and how they were upset ( the usual “she said he said”…). I went to one of the make up stands to see what eye shadow it had. The samples had VISIBLE DUST AND HAIR IN THEM. I went around to more stands, looked at skin care stuff too. Really wished one of them would break from...read full review

Aug 2023

I shop at Bluemercury more often than i'd like to admit, so often that me and the staff are on a first-name basis. I always have the pleasure of experiencing exceptional customer service from Karlyn. Anytime I reach out with an inquiry, Karlyn displays a level of attentiveness and professionalism that truly impresses me. Karlyn always goes above and beyond to ensure that my needs are met. She has given me amazing recommendations whether its in regards to skincare, haircare, fragrances etc and every time I walk out having purchased what products she introduced me too. Karlyn's dedication to providing top-notch support is truly commendable, and I couldn't be more satisfied...read full review