Sears Appliance Repair

Feb 2024

We were scheduled for Saturday 8 to5. We're told he would be there at 5:05, then 5:30 then 6:55. No one showed up nor called. That is bad customer relations. Our 2nd tech on Monday was on time, efficient and excellent.

Feb 2024

Joseph did his best in repairing my Frigidaire range. Joe was professional and worked hard at troubleshooting and repairing my range. I give Joe the 4 stars. I did not appreciate the multiple cancellations of my service appoints by Sears/ A& E. My appointments were cancelled 3 weeks in a row. Service should have been completed Dec 27, 2023 and was not completed until January 17. 2024. I asked to speak to a supervisor when they called to cancel my appointments ( 3 times) and was told someone would contact me. I never heard from anyone. I had to escalate through my warranty company New Leaf who was able to reach a regional manager, who guaranteed the January 17th...read full review

Feb 2024

His knowledge of fixing the problem was good but his people skills need a refresher course. Was up set he dropped a screw and removed items from the freezer then found it and repaired ice maker. When finished he just up and started to leave and did NOT put frozen items back and just left..I said what about the old part and he said throw it away.....I had to ask him to thro it in the trash....he knows repair but dealing with people needs work...