Norristown Regional Health Center is a healthcare facility that provides various medical services to the community. Patients appreciate the friendly and helpful staff, especially front desk personnel who are patient and kind, offering clear explanations and assistance. Many reviews highlight the cleanliness of the center and the attentive nature of the doctors, with some patients praising the quick and efficient service, such as rapid COVID-19 booster shots that are administered in just 30 minutes. The center is known for its good customer service, with staff who speak Spanish and are supportive of patients' needs.
However, there are some challenges noted by patients. The automated phone system is often unhelpful, with calls frequently hanging up or being busy. Patients also report difficulties with billing, such as errors that are quickly corrected, and confusion about insurance acceptance. Some patients have experienced issues finding a family doctor within their insurance network at this location, leading to frustration and the need to seek care elsewhere. It appears that the practice accepts most insurances and receives some public funding, but the availability of in-network doctors has decreased recently.
While many patients value the care received and the attentive staff, some have expressed frustration over the inability to connect easily with providers or schedule appointments online. Despite these issues, the center remains a popular choice for quick and supportive medical care, especially for urgent needs like COVID-19 vaccinations.
Yesterday closed for a staff meeting all day than no one available Fridays or anything on weekends ... Staff has gotten completely incompetent since Cyndi left. It feels like no one is running this place and everyone just kind of does what they want. Every person who helped run the place efficiently has left and I can only imagine why. If you can go anywhere else it would probably be in the best interest for you or your loved ones to find another place.
Can't ever get through to anyone! I had an appointment at 2 they sent a text to confirm app and I accidentally hit the automatic no and it got canceled I called right away to them, the call center lady said she couldn't do anything because it was already canceled and can't be seen today I said how is that possible? It's my spot it's still available because it just happened and was already available for me at 2 and it just happened then she tried to contact them OF COURSE NO ANSWER!!!!! NO CALL BACK AND CANT EVEN GET APPOINTMENTS TIL MONTHS AWAY! I HAVE PAIN IN MY TOOTH THAT NEEDED TO BE DEALT WTH TODAY! CANT DO THE WALK IN BECAUSE MY DENTIST ISNT THERE TIL MONDAY AND… read full review
This office called me to give me feedback on my daughter blood work. I asked for specific details and got told they can’t disclose that. I asked if they had a patient portal they said yes. I created it and there’s no information in there. No test results, no upcoming appointments, nothing. This is rediculous. And getting a hold of someone that’s willing to help is not as easy as well
1401 DeKalb Street, Norristown, PA 19401
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