Total Vision Care

Mar 2024

I'm not surprised they have so many one star reviews. This is not a very professional place. I went to get glasses for my child and when I went to pick them up the staff member was very unfriendly. I am only giving two stars for at least the first time when we went to order the glasses the ladies were more friendly but I still did not get a very professional vibe. The man who was unfriendly when I went to pick them up just really worsened my impression of this place. You see replies from the Visionworks on the reviews here as if they care about the one star reviews but it seems nothing has changed since the one star reviews go back farther in time. Work on your customer service, Visionworks!

Jun 2023

Horrible!!! My son had his visit in early May orders trial lenses ( his old lenses werent working well). After 3 weeks with no call or email stopped by and was told they were never ordered- the doc forgot. Ok. Accidents happen. Ordered another set of trials with assurances, by the manager, and an invoice, that we'd receive them in 2 weeks and would get updates, from said manager. After 3 weeks and nothing - stopped by again to find out they weren't ordered again!!! Doctor forgot the code "abb" . Had to reirder but now those lenses are back ordered. My big complaint is that as a customer there s no one to contact. You call customer service, sit on hold and are eventually told to call back, try the office and no one answers. There's no customer service, no recourse, no place to voice a complaint and have it handled. if you wear contacts you understand that glasses are not the sane. My son is a lifeguard and needs to wear sunglasses to see the pool, but can't bc he has no contacts and won't for at least 6 weeks. The store clerk was the only person handling this, Lisa the manager, was not in and this guy was the one who ordered them ( or not) the last time I was in. We cannot order the lenses u til they are approved by the doctor, but he won't approve them until he sees the trials in his eyes ( reasonable normally) so we're stuck. Save yourself the hassle and go elsewhere. I've never left a review anywhere, if that lets you know how awful this experience was.

Jun 2023

This place is very unprofessional. The employees that they have working here are not pleasant. While waiting to move forward in the exam, I overheard them gossiping about a customer and loud enough for everyone to hear. They were walking around eating food while customers were in the waiting area. During my exam, I mentioned that the area needed cleaned prior to a new patient and it was ignored. I don't recommend this place and I hope someday that this business is closed.