About Wills Eye Physicians King of Prussia
Wills Eye Physicians King of Prussia offers a mix of experiences for patients. Many appreciate the caring approach of staff members like Cathy, the Lead Technician, who provides helpful information and support. However, some have faced challenges, such as last-minute appointment cancellations and unhelpful interactions with the office manager. On the positive side, Dr. Nolan has received praise for her friendly demeanor and thorough examinations. The office is conveniently located with ample parking, though patients must wear masks during visits. Overall, the practice has both commendable staff and areas needing improvement.
The staff and doctors are excellent, providing expert and superior care and service. My vision problem was resolved making safe driving possible. The optician has zero customer service orientation. He forced me to spend $$$$ on the style of frames with features he insisted on, without giving me a reason for his selection. This an optical store I would never visit again.
If you enjoy long waits to see the doctor, this is the place for you. Packed waiting room. My annual appointment at 9:30 turned into a marathon. I still hadn’t seen by the doctor by 11am. People were also lined up in exam rooms waiting. If only someone would communicate about the delay, it would go a long way to lessen frustration. When I quietly asked an assistant if there was only one doctor working that morning, the answer was yes. I assume that they schedule patients into time slots too frequently. The result creates a backlog of patients which is humanly impossible to treat in a timely manner. This is routine- not an anomaly. Seems nobody cares. It’s how they...read full review
King of Prussia Wills Eye, is a heck of a lot better than Philadelphia. They are very professional and very nice, absolutely understood my anxiety issues and did everything to make me feel better and comfortable. They even numbed me enough to where I didn’t even feel the eye injections and unlike Philly, they were quicker it didn’t take 6 hours. They also offered to put me under when I get laser surgery. Since I have high anxiety. I don’t understand the bad reviews, they are not bad at all. Heck of a lot cleaner and doesn’t look like it’s going to fall apart on you, like Philly does. I highly recommend KOP Wills EYE.