Palmyra Animal Clinic

Jun 2021

So when first going to this vet, I saw the reviews about the wait staff coming across as rude. Being in retail, I have an understanding of them trying to be quick because they are busy. I felt they could improve at customer service, but not too much of a big deal. The doctors do really seem to know their stuff. A LOT better than the last vet I used. So our cat had a lump we went to get checked out. We were given two options. Basically a $200 test or a $600 surgery. Because of the price, we just decided to get the surgery. A few days prior, we get a call saying we never brought her in for her bloodwork. Well, we were left under the impression everything was being done...read full review

May 2021

Dr. Migliore gets 5 stars. Reception gets 0. You need to call from the parking lot when you arrive, and the staff will come to your car. If they are on the phone with someone, there is no message or busy signal, the phone just keeps ringing until it gets to 25 rings and then hangs up. It took me more than 3 attempts at 25 rings each to get through. When I complained to the girl who answered, she told me they were busy. I said they need to explore other phone options and that this was my first experience with them. I didn't have a good first impression. She told me that if I didn't like it, I could go elsewhere. Apparently they need customer service training, in addition...read full review

Jun 2018

I have been bringing my 3 dogs there since they were born. In the beginning it was fine. Their medical experience and knowledge is still very good and I trust them. However, in the last year, maybe because their practice has grown faster than they can keep vets there but the last few appoints I tried to make to have my dog seen same day required a $98 fee on top of the normal office visit! The receptionist just said they only had one vet there. If it wasn't for the medical history already there for all 3 dogs, I would switch them. medical care for pets are already high enough and to tack on a $98 fee for same day visit is just terrible. Lastly, my dogs are seniors now...read full review