Noah's Pet Hotel & Spa

Deeply Disappointed and Heartbroken by the Care Our Bunny Received

I’m writing this review with deep frustration and disappointment regarding the care our bunny, Hermione, received during her stay here.

When we dropped her off, we provided everything she needed — food, bedding, litter box, toys — and thoroughly explained her daily routine and preferences to a staff member named Citlyni. We even uploaded detailed written instructions to the online portal. Despite all of this, it was painfully obvious that none of our instructions were followed.

Bunnies are extremely sensitive animals who depend on consistency and familiarity, but the staff seemed to have no understanding of rabbit care. We were told that they were “confused” about her feeding setup, and instead of following the simple plan we provided (water in the green bowl, veggies on the plate, hay in the hay bag), they fed her randomly. This led to Hermione throwing her food around — something she has never done before.

We had given three lettuce bunches, and two came back untouched, which means she wasn’t fed properly. What’s worse, we were told that the staff were throwing lettuce through the cage gaps — as if feeding a zoo animal. That was heartbreaking and unacceptable. Hermione is a sweet, gentle bunny who has never been aggressive in her four years with us. She runs toward people for attention, play, or food — yet the staff labeled this as “aggressive behavior.”

Even more concerning, we learned that cat-handling gloves as if she is a predator. These are completely inappropriate and distressing tools for a rabbit. It showed an alarming lack of training and basic understanding of how to handle small animals.

Throughout our trip, we called and texted multiple times, and each time we were reassured that Hermione was “doing well and eating well.” I am adding the screenshot here. That turned out to be completely untrue. When we picked her up, we found her cage dirty, messy, and unkempt, with her bed flipped upside down — a shocking contrast to the clean, decorated space she enjoys at home.

We were honestly in tears seeing how she had been treated. It’s devastating to know that despite all our detailed instructions and trust, our bunny was handled with such carelessness and ignorance.

If this facility intends to board rabbits or other small pets, they must train their staff properly or reconsider offering these services altogether. Small animals deserve gentle, knowledgeable care, not fear and neglect.
Do not board your exotic pet to them. The staffs have zero knowledge about exotics.

Very accommodating and did a great job with my cat's nail trim!

Overall the experience was very good. Got to see our pup from 7p-7a while he slept in his private suite which was very reassuring. The website has an option for photos/videos and also for a “report card” which were never utilized. Would have hoped to see more photos or updates during his 9 day stay (7/12-7-20). They did post photos on Facebook Monday-Friday for the daycare dogs, although no posts including our pup for 2 out of the 5 days. Only possible gripe would be seeing him more often during the day! The “go home bath” had him super soft and smelling phenomenal upon pickup though! Overall very happy with his stay!

Friendly, knowledgeable staff, and very accommodating. Many add ons for your fur baby, clean quarters and reasonably priced.

Our puppy had a hard time adjusting during her stay, but the staff was kind and did their best to make her comfortable. We truly appreciate their patience and care.

Great place, easy to coordinate with, will def recommend.

They took care of my lil Snoopy great place .

I've been taking my dog to Noah's for boarding and occasionally daycare for almost the entire 10 years I've had him! He does well there and the staff members really care about pets and treat them well! My guy has some special needs, nothing major but they do a great job making sure he is cared for! ? ❤

Thank you for accommodating Havok for daycare today. Although he didn't make any new doggy friends, he came back home happy and tired.
If we are ever in the area again he will definitely come visit you again.

You all are lucky that you have to at least leave one star. Because otherwise you wouldn't get any at all!!
After the lack of care for my grandpup!
I would sure hope the owner looks into this matter. This should have never happened to a 5 month old or any age for that matter. My family trusted you to care for a loved family member with all the information given to you. Which did not happen for our pet! My son and soon to be wife are now dealing with a sick puppy now. He was perfect fine before going there to Noah's Pet Hotel & Spa.