About WM - Erie Hauling
WM - Erie Hauling offers reliable and considerate waste management services to residential, commercial, and industrial customers. Their personnel are prompt and thorough in collecting trash, ensuring no mess is left behind and showing care in handling customers' property. They maintain consistent pickup schedules, allowing customers to plan accordingly. Despite some reports of issues with trash can covers and bungee cords, the company is dedicated to addressing these concerns and providing quality service to its customers. Many customers appreciate the dependability of their route drivers, even in challenging weather conditions. Overall, while some express concerns about reliability, others have had a positive experience with timely pickups, especially during winter or stormy weather.
Reliable, courteous. Only issue is unpredictable time of pick-up. For recycling, this means I can't set out containers the morning of service; have to do so night before. As containers are open, high winds at night often result in cardboard and paper strewn over the street.
I worked for over an hour to make contact to resolve a pickup issue. I could only communicate my issue by choosing from a closed-ended list of options. NONE OF THE OPTIONS WERE RELEVANT TO MY ISSUE.
I COULDN’T link with a real person 😳😟☹️
So far, so good. I just recently switched. Better pricing is one reason. Communication has been outstanding , very easy to work with.They are very proactive.
My previous service, LRS, missed a lot of pick-ups and really didn't seem to care about that. Their accounting and auto bill pay system was a nightmare. They don't reply to email messages, even though they say they will respond in 24 hours. If you try calling, you get put in a loop, and then it eventually just disconnects.