I had a great experience with their service repair. Paul was thorough, professional, and made sure the job was done right. The repair was completed quickly, and he was friendly, helpful, and easy to work with. I truly appreciate the excellent service and would highly recommend them.
May 2026
This service appointment went much better than the last one. I was updated several times and the technician called to tell me he was on his way. It's starting to make ice, so I'm hoping it's fixed.
January 2026
Paul was efficient and personable. However dealing with Sears was a nightmare. Paul came for the initial meeting, saw the problem and ordered the part to be shipped directly to me. I received the part and an appointment by Sears was scheduled for the 21st. No one came and I was not notified of a change. When I checked the status it said the part hadn't been shipped. My whole experience with Sears( not Paul) was very frustrating and cost me $100 at the laundermat.
I had a great experience with their service repair. Paul was thorough, professional, and made sure the job was done right. The repair was completed quickly, and he was friendly, helpful, and easy to work with. I truly appreciate the excellent service and would highly recommend them.
This service appointment went much better than the last one. I was updated several times and the technician called to tell me he was on his way. It's starting to make ice, so I'm hoping it's fixed.
Paul was efficient and personable.
However dealing with Sears was a nightmare. Paul came for the initial meeting, saw the problem and ordered the part to be shipped directly to me.
I received the part and an appointment by Sears was scheduled for the 21st.
No one came and I was not notified of a change. When I checked the status it said the part hadn't been shipped. My whole experience with Sears( not Paul)
was very frustrating and cost me $100
at the laundermat.