I went here for several years and the doctor was really great but the office seemed to be short staffed. It was Covid so they started using an off site call center even during business hours who was super rude so I stopped coming. I decided to try to give them another chance after some time assuming it was Covid time causing the staff problems. Nope. Again 5 minutes into my arrival at the office the front desk is extremely rude to me. They sent texts to me and did not identify who sent them just a random text. Since a family member sees a pediatric office through Einstein, it comes up on my phone as the pediatric office which I replied no they werent available for an… read full review
About Trappe Family Practice at Iron Bridge
Trappe Family Practice at Iron Bridge is a primary care facility serving patients of all ages. The practice offers comprehensive care, including treatment for short-term illnesses, chronic diseases, and well-care services. Patients appreciate the doctors, including Dr. Rose and Dr. Mantilla, for their holistic approach, versatility in knowledge, and respectful manner. The medical team takes the time to listen and understand patients' needs, making them feel valued. Many patients have praised Dr. Tiburcio for her attentive care and thorough reviews of medical history. The office also provides night hours, which some reviews mention as helpful, although there have been reports that these hours may be temporarily unavailable.
However, some patients have experienced challenges with appointment scheduling, long hold times, and unreturned calls, which can cause frustration. Administrative support appears to be a widespread concern, with multiple reviews highlighting issues like delays in test orders, medication refills, and difficulty reaching staff. Despite these problems, the doctors, CRNP, and medical assistants are highly regarded for their quality of care. The practice continues to work on improving communication and efficiency to better serve its patients.
Reviews
Trappe Family Practice is by far the best for family care. Dr. Gina Rose, along with Angela, Erica, Leslie and Tara are always, polite, patient, accommodating, kind, prompt and thorough. They all helped me through a very challenging time recently and I’m so grateful for each of them. I wish more medical professionals were like that group. I hope they know how appreciated they are!
Thank you ladies!!!
Tammy
⭐️⭐️⭐️⭐️⭐️
I have been a patient of Dr. Gina Rose since 2014, and she IS TRULY one of THE BEST physicians I have ever had. She is attentive, compassionate, extremely knowledgeable, and always takes the time to listen and explain things thoroughly. Her bedside manner is exceptional, and she treats her patients with genuine care and respect.
Dr. Rose always gets back to me when I message her through the patient portal, which is often the easiest and most efficient way to reach a busy physician. These online portals are incredibly helpful, and many doctors and specialists now communicate this way as well. MyChart has come a long way — it is very user-friendly,… read full review
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Location
17 Iron Bridge Drive Ste 150, Collegeville, PA 19426
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