About New Dream Inc
Reviews for New Dream Inc
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Tips
wheelchair accessible
New Dream Inc. is a reliable one-stop-shop for technology solutions. Their trained and experienced staff offer prompt and professional IT support, whether remotely or through device repair. The company has a wide range of products, from single laptops to custom-built systems, catering to various business needs. Customers praise the knowledgeable technicians, including Bronx and Zoltan, who provide excellent after-sales service and care, resolving issues efficiently and patiently. While some customers experienced delays, the support was described as kind, helpful, and thoughtful in addressing concerns. New Dream Inc. is a trusted partner for those seeking comprehensive technology assistance and solutions, with many noting their stellar service delivery.
Zoltan and Bronx helped resolve my issue. Once I was on the phone with Zoltan he directed me to the final steps... it was helpful to have installed all windows updates, bios updates, driver updates, prior to the call. While waiting for downloading files, I was able to get some valuable info to resolve some other nusances on my new laptop. SUPPORT OVERALL WAS SUPER GREAT! Thanks guys.
Purchased an HP Laptop that needed warranty work. The support was great, techs seemed knowledgeable, but I had to do without my laptop for about a month, by the time I shipped it to them in Oregon from Texas, and they tested / troubleshot before having to send it to HP, then back to New Dream for more testing to verify, and finally shipped from Oregon to Texas. The time without my laptop was the only issue. Oh, and that month without my laptop did not prorate the warranty which is about to expire. So, hopefully I won't need any further warranty work.....so far, so good since I've had it back.....no more blue screen errors.
Support was kind, helpful, and just as thoughtful in seeing my concerns addressed. Took a little bit to get shipped out but once received my technician, Bronx, got right to work and did a stellar job providing progress updates and notes. This is the first google review I've ever written. It's never fun having to hit up support much less for a purchase as expensive as my desktop PC, but these guys were IMMACULATE in their service delivery. 5 Stars, cheers!