Empire Today - Wilsonville, OR

Empire Today in Wilsonville, OR, offers a convenient way to get new flooring without the hassle of shopping in stores. The business provides a wide selection of quality, name-brand products, including carpet, hardwood, laminate, vinyl, and tile, catering to both residential and business customers. Their signature Shop-at-Home Convenience allows customers to choose the perfect flooring from the comfort of their homes, and they promise next-day professional installation on in-stock products. Many customers appreciate the friendly and hardworking staff, noting their professionalism during the installation process. One installer, in particular, was praised for his efficiency and craftsmanship, resulting in beautiful new carpets that brightened living spaces. However, some customers expressed frustration with the sales process, mentioning that they received a sales presentation rather than a written estimate, leading to confusion. There were also concerns about the limited choices available for carpets, which prompted one customer to decide against a purchase. While most installations went smoothly, a few customers reported issues, such as visible gaps in flooring and overcharges for unnecessary services. One customer highlighted a situation where they felt they were charged too much after being given options that led to additional costs. Although they experienced these issues, they noted that Empire Today did issue a partial refund after their inquiries. Overall, Empire Today provides a generally positive experience for customers looking to update their flooring, with most satisfied with the final results despite some concerns regarding estimates, product selection, and installation details. Many are relieved to have new flooring that holds up well, even with pets in the home.