Walking in for a pickup appointment at 9am. Manager was kind but they were clearly very understaffed. He told some of us waiting he had someone not show up to work and that half of the staff was being trained. I waited an hour and a half for my vehicle.
December 2023
First, I must point out that I rarely review businesses online, preferring to voice any issues I may have to the business management directly, however sometimes an online post is both warranted and appropriate. That said, I rented a box truck from the Enterprise location in Tualatin, OR expecting to move some business product between two locations over the following 4-day period. Preferring to do as much as possible online I used the enterprise online ap to reserve the truck. This was beyond a doubt the most user-friendly online rental process I have ever used - and I rent vehicles close-to a dozen times each year. The online process was so seamless and streamlined that,... read full review
August 2023
My car had broken down so I had to get a rental car. I called and set up a reservation for 5 o'clock. I had to wait for a tow truck and then wait for an Uber to come get me to take me to this location and when I realized I was probably going to be a little bit late I called. They had me on hold for over 15 minutes and then just hung up. When I showed up at 5:15 the lady inside wouldn't even listen to me just shook her head no and mouth. There's nothing she can do. There were three customers inside, but she would not unlock the door and listen to me. She just dismissed me like I was nothing. I looked up if there is a grace period and there is supposed to... read full review
Walking in for a pickup appointment at 9am. Manager was kind but they were clearly very understaffed. He told some of us waiting he had someone not show up to work and that half of the staff was being trained. I waited an hour and a half for my vehicle.
First, I must point out that I rarely review businesses online, preferring to voice any issues I may have to the business management directly, however sometimes an online post is both warranted and appropriate. That said, I rented a box truck from the Enterprise location in Tualatin, OR expecting to move some business product between two locations over the following 4-day period. Preferring to do as much as possible online I used the enterprise online ap to reserve the truck. This was beyond a doubt the most user-friendly online rental process I have ever used - and I rent vehicles close-to a dozen times each year. The online process was so seamless and streamlined that,... read full review
My car had broken down so I had to get a rental car. I called and set up a reservation for 5 o'clock. I had to wait for a tow truck and then wait for an Uber to come get me to take me to this location and when I realized I was probably going to be a little bit late I called. They had me on hold for over 15 minutes and then just hung up. When I showed up at 5:15 the lady inside wouldn't even listen to me just shook her head no and mouth. There's nothing she can do. There were three customers inside, but she would not unlock the door and listen to me. She just dismissed me like I was nothing. I looked up if there is a grace period and there is supposed to... read full review