Alterations at Nordstrom

May 2026

We had my daughter's white graduation dress altered here. We paid $80 for alterations and the dress was not even pressed when we got it back. Once we got it home, we discovered multiple black marks on both the front and back of the dress, which looked to be grease from the sewing machine. Unfortunately, we did not have enough time to take it back before photos so I spent the afternoon trying to remove grease stains from a white dress with minimal success. I expected better from Nordstrom. I will not have any additional items tailored here.

Jan 2025

Avoid Giao as much as you can! I had good experiences with the alteration service a couple of years ago, but I guess it highly depends on the tailor who did the job. This time it is way off, the stitches were misaligned and asymmetrical with small holes around. Very disappointed! Nordstrom should raise its bars to hire professional tailors!

Oct 2024

I didn’t get far enough to review the alteration itself, I didn’t even get service. When I showed up to my online appt all the employees were on their phone and told me to change and someone would meet me. After 10 minutes I check in and they said sorry they forgot to call someone. When the tailor comes to meet me he’s immediately dismissive, says they don’t do any sort of taper (contradictory to their website), and tries to get me to go to somewhere else.