The Oregon Clinic Broadway Medical

After being on hold for 20 minutes, I hear a recording that says the office is now closed. You know the usual yarn…”if you are having a medical emergency, please hang up and…”. Well, if I was having an emergency, the patient would more than likely be dead by now. Nice customer service, i must say. But they don't need patients, all they want is your money.

They are horrible!!!! They won’t get back to you and treat you horribly. ZoomCare is much better. Do not go here!!!

I was seen by a dermatologist about a year and a half ago. He was kind and knowledgeable and gave me a treatment plan. Unfortunately, there was no follow up and a huge headache involving insurance not being able to approve my treatment. There was no communication of what was happening or if there was anything that I had to do. After months I called for an update and all I got was apologies and a promise that I was to receive a phone call about getting a pre-dose medication to start my medication. That by the time I was going to receive my pre-dose, the insurance ordeal would be complete. It’s been over a year now and no phone call. Decided to receive treatment at another dermatology clinic, within a week of my first visit as a new patient, I have received a prescription topical ointment and the initial dose to my treatment. To top it off, the insurance issue was resolved by the second week. Before I forget to mention, the doctor at the Broadway clinic who saw me was the one who made the mistake when he placed my order treatment. I was told he was going to fix, but looks like he never did. Anyways, definitely do not recommend this clinic.

You would be better off waiting in an ER. You would be seen quicker there than this place.

Me and my family have been patients of Broadway Medical for approximately 25 years. They have always been our trusted medical advisors, always go the extra mile, are extremely knowledgeable and experienced and offer the full range of services so we dont have to run around.

Unfortunately, my husband and I had a disappointing experience with Broadway Medical Clinic. When we moved to the neighborhood last year, we were excited to establish care with a highly recommended clinic. We were told there was a long waitlist, but shortly after my husband had a syncopal episode and brief hospitalization, Broadway called to offer him an appointment with a new nurse practitioner. The timing felt serendipitous, and we were grateful. The first visit went well, and I saw the same provider soon after. However, when the bill arrived, I noticed my husband’s visit had been coded as a post-hospitalization follow-up, even though we hadn’t contacted Broadway because of the ER visit—they had simply called us. We were just trying to establish care. I asked that it be re-coded as a standard new patient appointment, and to their credit, they made the correction. Soon after, my husband began experiencing persistent fatigue. We returned for a second visit to explore possible causes. Although labs didn’t show anything, we were charged an additional G2211 “complex visit” code on top of the standard visit. I contacted billing and was told it’s used when managing ongoing complex issues, so I assumed it would be added to future visits related to the fatigue. As his symptoms worsened, I used the clinic’s messaging system to ask questions — could we try antibiotics? Were there other tests? I was told we needed to schedule another appointment, but no indication was given as to how it would differ from the last. When a persistent cough developed on top of the fatigue, we scheduled a third visit — this time with one of the founding physicians. During that appointment, antibiotics were finally prescribed, and thankfully, he began to improve. But when I tried to revisit the issue of ongoing fatigue — which had been affecting him for months — the physician stated she was only there to discuss the cough. I asked whether the G2211 code would be added again, and while she didn’t confirm, it ultimately wasn’t used (though I didn’t know that at the time). I also asked about a second cardiology referral, which her nurse had told me to bring up. The doctor seemed irritated and said no previous referral existed, though I had documentation. I explained that we were trying to avoid hospital-affiliated providers for insurance reasons, but again, I felt dismissed. I understand it was the end of the day and that providers are human. But after weeks of trying to advocate for my husband — respectfully and with urgency — I felt brushed off. What prompted me to write this review, however, is what happened next: shortly after that third visit, both my husband and I received certified letters from Broadway stating they would no longer provide care for us. I was stunned. No one had voiced any concerns or spoken to us in person. When I called to ask why, I was told it was because I was “argumentative.” To be clear: I ask questions. I try to understand billing. I advocate for myself and my husband when something doesn’t feel right — especially when symptoms persist and we’re not seeing results. As someone with ADHD and a history of trauma, I recognize that I may advocate more urgently than others — but that doesn’t make my concerns less valid. In fact, it’s critically important for patients to feel empowered to speak up, especially in complex situations. I had hoped that a clinic with such a strong reputation would value collaboration, engagement, and patient-centered care. Instead, I felt punished for doing what we’re told to do: advocate, ask questions, and stay involved. If you value partnership in your healthcare — or if you advocate in ways that don’t always fit a narrow mold — I would urge caution before choosing Broadway. In our case, the moment our care required anything beyond a routine appointment, we were no longer welcome.

They put used trays from the mammogram machine back into the tray holder without wiping them down. There’s dust everywhere on the imaging equipment. They lost really great, empathetic ultrasound and mammogram techs a few years ago and replaced them with rude incompetent careless people. Like why did you even go into healthcare if you’re going to present as someone who delights in making people’s days more hellish. Congratulations on your detachment from your job: you’ve reached sociopathic level. It takes at least an hour to reach anyone for scheduling (even though the nurse isn’t on the phone, according to reception.) And why am I required to provide *my* date of birth when making an appointment for my spouse? Perhaps the money spent on the multi-million dollar renovation should have been put towards hiring more staff and training them properly, including how to provide courteous and respectful customer service. Or at least lunch once in a while since they eat at their desk and ignore you. Guess there wasn’t a break room in the renovation budget. It’s a shame because they used to be professional, clean, efficient, and good. The parking lot is nice and convenient to LeCare Pharmacy, which is reliable, and Trader Joe’s.

I was at the Dermatology clinic a month ago and the either the MA or nurse had horrible customer service skills. The doctor was great and I always like going to the clinic.

Not a place where they care. They are more concerned with a profit than people. Used to be my pediatrician not just for my self but my kids. Will not go back, they cancelled my husband's appointments because he couldn't afford to pay all of the crazy bills they ran up for him. He has many health issues but they refused to see him till he paid everything that he owed no payment plan. It was only four hundred dollars.

Doctors are great, but trying to get information for my mother on Medicare is awful. Definitely get the feeling they do not love working with Medicare patients and insurance. Too bad, it was great prior to that!