We hired All Tech to repair a Samsung washing machine that had a drum that was no longer rotating. Ravi came out to diagnose the issue and quickly discovered that we needed a new controller PCB and sensor; he was able to source the sensor part himself, but the PCB model was apparently discontinued.
After our own research, we discovered that Samsung had actually renumbered the PCB and we found a local part shop that had one available. Ravi came back out to install it and got our washing machine quickly working again.
Ravi was very knowledgeable and friendly; he showed up promptly during the appointment windows too! I would definitely... read full review
December 2024
Great customer service with the very first phone call with Angela. She was lovely on the phone. We were able to schedule quickly. Ravi was professional and very knowledgeable. He knew exactly what our dishwasher needed. And he talked us through the process by showing us what parts were broken and what needed replaced. Full transparency and a great value. He also fixed our gas burner after I had asked if he works on gas appliances as well. I highly recommend this company.
November 2024
So, the first reason I'm giving a 5 star review to All Tech was the first impression. The person who answered the phone (I'm sorry I forgot her name) was clear, engaged, helpful, and most importantly able to get someone out to look at our dryer same day. I had spoken to a few other shops that appeared higher on the search page but the people answering the phone sounded bothered or disinterested. I was given a two hour window, the tech called prior to arrival (at the start of the window), I believe his name is Rovi, he was very friendly, answered all our questions, found the issue. He did have to come back the next day as the part was at the supply house... read full review
We hired All Tech to repair a Samsung washing machine that had a drum that was no longer rotating. Ravi came out to diagnose the issue and quickly discovered that we needed a new controller PCB and sensor; he was able to source the sensor part himself, but the PCB model was apparently discontinued.
After our own research, we discovered that Samsung had actually renumbered the PCB and we found a local part shop that had one available. Ravi came back out to install it and got our washing machine quickly working again.
Ravi was very knowledgeable and friendly; he showed up promptly during the appointment windows too! I would definitely... read full review
Great customer service with the very first phone call with Angela. She was lovely on the phone. We were able to schedule quickly. Ravi was professional and very knowledgeable. He knew exactly what our dishwasher needed. And he talked us through the process by showing us what parts were broken and what needed replaced. Full transparency and a great value. He also fixed our gas burner after I had asked if he works on gas appliances as well.
I highly recommend this company.
So, the first reason I'm giving a 5 star review to All Tech was the first impression. The person who answered the phone (I'm sorry I forgot her name) was clear, engaged, helpful, and most importantly able to get someone out to look at our dryer same day. I had spoken to a few other shops that appeared higher on the search page but the people answering the phone sounded bothered or disinterested.
I was given a two hour window, the tech called prior to arrival (at the start of the window), I believe his name is Rovi, he was very friendly, answered all our questions, found the issue. He did have to come back the next day as the part was at the supply house... read full review