I wasn't able to contact anyone about the 1 (single) appointment I did book to cancel it because of an emergency, so yes, your booking system is crap and you have terrible service.
May 2014
Don't know where to begin.. What the other Dissatisfied customers were saying on the reviews is exactly the same experience I had. Horrible scheduling, does not answer phone calls or messages, double booked me with another regular client and then no showed!!! I was so appalled by all of this I actually called Groupon and got my money credited back thanks Groupon.
April 2014
Sadly, I am very disappointed in this place. I bought a groupon for three spa shellac manicures or pedicures, and made appointments for a friend and I to cash in on 2 of them. After making my appointment, I received an email from someone I presumed to be from Phalanges (the email address was from hotmail and the email wasn't signed), asking "Is [sic] the appointments you just make [sic] for two separate people? [sic] with two separate groupon's?" I responded back, letting them know that the appointments were for two separate people with one groupon, assuming if there was an issue I would get a reply. I hadn't heard anything back, so I called in... read full review
I wasn't able to contact anyone about the 1 (single) appointment I did book to cancel it because of an emergency, so yes, your booking system is crap and you have terrible service.
Don't know where to begin.. What the other Dissatisfied customers were saying on the reviews is exactly the same experience I had. Horrible scheduling, does not answer phone calls or messages, double booked me with another regular client and then no showed!!! I was so appalled by all of this I actually called Groupon and got my money credited back thanks Groupon.
Sadly, I am very disappointed in this place. I bought a groupon for three spa shellac manicures or pedicures, and made appointments for a friend and I to cash in on 2 of them. After making my appointment, I received an email from someone I presumed to be from Phalanges (the email address was from hotmail and the email wasn't signed), asking "Is [sic] the appointments you just make [sic] for two separate people? [sic] with two separate groupon's?" I responded back, letting them know that the appointments were for two separate people with one groupon, assuming if there was an issue I would get a reply. I hadn't heard anything back, so I called in... read full review