About Direct Flooring Center
Direct Flooring Center is a trusted flooring company established in 1996, with locations in Bend and Albany, Oregon. They offer a wide selection of in-stock and custom-order flooring products, along with professional installation services. Customers appreciate the company's excellent customer service, noting that sales associates like Nick, Curt, and Keith are friendly, helpful, and go above and beyond to assist clients. The installers, including Stan, Chris, and Mike, are recognized for being hardworking, detail-oriented, and efficient, often finishing projects ahead of schedule and to a high standard. The company’s focus on quality and competitive pricing has made it a popular choice for homeowners in the area. Clients value their ability to find unique and matching flooring solutions, even for hard-to-find products. Many reviews highlight the exceptional experience from selection to installation, with some customers mentioning the improved quality of engineered hardwood over big-box stores and expressing pride in supporting a locally owned business. The recent reviews also praise the knowledgeable staff like Smitty, who spends time helping customers select the right product, and the professional installers like Eric, who ensure a seamless carpeting install. Overall, Direct Flooring Center is known for providing a smooth and satisfying flooring experience from start to finish.
Service, communication, and installation were top notch.
Kurt was very responsive and patient with our decision making. They have a large collection of options and it took a while. His education on rugs and what could work for us definitely helped. The installation team lead by Matthew was professional and quick. They did a wonderful job. We highly recommend Direct Flooring in Bend.
I came in here to compare them with HD and Lowes. It didn't take long to look around. Curt gave me some recommendations based on what I was doing. Then I scheduled Smitty to come out and measure. They are both good people and know their business. I quickly received the estimate and it was so close to the HD estimate that I decided to go with Direct Flooring. I was able to schedule the install for a lot sooner than I would have if I went to the other place. It would have been at least a month before HD would get the carpet in stock, then they could schedule the install. If the installers do as good a job as Smitty and Curt, I will upgrade this to 5 stars. I highly recommend.