Called about my kids tablet because the kid shattered the screen but tablet still charges and turns on. The person I spoke to was kind and honest and was able to tell me it would be better to replace myself or buy a new one versus paying for labor which would cost more than a new one. Im going to give it a try, I really appreciated the honestly cannot understand why so many bad reviews with the great service experience I just had. The person could've lied gotten an extra sale and exploited but they didn't.
Jordan Gilbert
Oct 2025
250$ to get new coolant applied on a cpu? I can do that for 10$.
Alexander Morrison (Zanie)
Apr 2024
I called asking to buy some 120mm fans and he gave me a whole bunch of information. It was really clear about it and helped so much and saving me some money five stars. All day
Tim Sawyer
Dec 2022
Been using this shop for well over 10 years. They can fix anything, fast! I've brought them lots of broken laptops, many with motherboard issues and many (lots of) PCB boards from cars. As an IT tech and Auto mechanic, this shop is my only true go-to.
Luis Morales
Nov 2022
Quick to respond
Jackson V
Aug 2022
Person I talked to was extremely rude. Prices were double then other places.
Bruce S.
Jul 2022
For frugal dudes like myself who would rather hang on to a workhorse laptop computer that has been reliable rather than cave to forced obsolescence, this place is nirvana. After calling around to replace the screen on my HP Pavilion notebook, which is about five and a half years old (and just eight months prior had a solid state drive replace my original hard drive), I was frustrated by the responses I was getting. One guy said he couldn't in good conscience fix something that would likely turn into a money pit and tried convincing me to upgrade to something new. Another quoted me a price that exceeded what my IT guy suggested I'd pay. A third didn't bother to call me back after a first brief chat where I had an unanswered question. Finally, I connected with someone who seemed reasonable, but he referred me to Jim at Portland Laptop Repair -- noting that he was the best possible resource. Talk about truth in advertising. He was spot on. Jim not only gave me a reasonable quote, but also said the type of screen I needed based on the model number was one of the most popular, and he had it in stock. Same-day repair: What a concept! So I dropped off the laptop after lunch the day after July 4th and picked it up a few hours later. He couldn't have been more knowledgeable or kinder. And his parting words: "there's a 90-day warranty in case you have any trouble, but even if something happens on day 95, just bring it in, and I'll take care of it." Jim was as professional as they come. And now he's pretty much on speed dial in case something else goes wrong. Pay him a visit. You'll be glad you did!
Michael W.
Apr 2022
When I started to experience problems with my high-end gaming PC I searched around for a proessional to help with the stuttering issues and other performance problems I was having with my PC. I had no idea then but I had found an absolute gem of a small business (Portland Laptop Repair). Jim was so straightforward and honest about what I needed and the costs and timeline associated with fixing my problems. Not only was it as fast as it gets (I had multpile parts replaced which were ordered, delivered, and installed within 2 days, but my computer was up and running better than it had been since I bought it. On top of it all the pricing was super conservative and he never overcharged for any service or charged me multiple labor fees for problems that came up after the fact. Not to mention all the service comes with a warranty and he has been more than happy to take it back in to look at it when I had some questions. Thanks so much Jim, trust me this is your guy for pc repair!!!
Deeanna H.
Jan 2021
I needed a dc jack repaired on my computer. The gentleman that helped me was very thorough and I was able to get same day service. He even stayed late to make sure I wasn't without my laptop. We communicated via text and call throughout the while process. He found some other issues, took care of the obvious ones and at the last minute found another problem. Said I could take it cause he replaced what I asked or I could leave till the next day and he will troubleshoot and fix. I asked how much extra and he said it would be within the quoted amount he originally gave me. Which was high until I figured out why he quoted me that. To cover any incidentals. So in the end I paid the high end of the quote but my computer is not only working but it feels like it is faster. Maybe that is just me though. We already talked about a hdd to sdd upgrade to be done in the next few months.The prices are very reasonable and I will be returning in the future.
Bob S.
Jul 2020
I was in dire straits. 1. Out of the blue, my laptop screen cracked. And it was creating rolling bands of color = not even watchable (and certainly not usable). 2. I tried using screen mirroring with a monitor, but given the current need for, and use of, laptop cameras for Zoom/Teams meetings, I had to have the laptop open and facing me. 3. I called Jim at Portland Laptop Repair. Explained my situation and Dell laptop model. Hallelujah - he had a replacement. 4. I drove over to his operation. And in two hours, he had the laptop fixed and good as new. (I'm writing this review on it now). 5. The repair was timely, affordable and complete. Only upside for this review. Their store is in Beaverton - right off Allen Blvd. Easy to find. And fast turnaround. Thank you, Jim, and the Portland Laptop Repair Team.
Nicely Captured Apertures
Called about my kids tablet because the kid shattered the screen but tablet still charges and turns on. The person I spoke to was kind and honest and was able to tell me it would be better to replace myself or buy a new one versus paying for labor which would cost more than a new one. Im going to give it a try, I really appreciated the honestly cannot understand why so many bad reviews with the great service experience I just had. The person could've lied gotten an extra sale and exploited but they didn't.
Jordan Gilbert
250$ to get new coolant applied on a cpu? I can do that for 10$.
Alexander Morrison (Zanie)
I called asking to buy some 120mm fans and he gave me a whole bunch of information. It was really clear about it and helped so much and saving me some money five stars. All day
Tim Sawyer
Been using this shop for well over 10 years. They can fix anything, fast! I've brought them lots of broken laptops, many with motherboard issues and many (lots of) PCB boards from cars. As an IT tech and Auto mechanic, this shop is my only true go-to.
Luis Morales
Quick to respond
Jackson V
Person I talked to was extremely rude. Prices were double then other places.
Bruce S.
For frugal dudes like myself who would rather hang on to a workhorse laptop computer that has been reliable rather than cave to forced obsolescence, this place is nirvana. After calling around to replace the screen on my HP Pavilion notebook, which is about five and a half years old (and just eight months prior had a solid state drive replace my original hard drive), I was frustrated by the responses I was getting. One guy said he couldn't in good conscience fix something that would likely turn into a money pit and tried convincing me to upgrade to something new. Another quoted me a price that exceeded what my IT guy suggested I'd pay. A third didn't bother to call me back after a first brief chat where I had an unanswered question. Finally, I connected with someone who seemed reasonable, but he referred me to Jim at Portland Laptop Repair -- noting that he was the best possible resource. Talk about truth in advertising. He was spot on. Jim not only gave me a reasonable quote, but also said the type of screen I needed based on the model number was one of the most popular, and he had it in stock. Same-day repair: What a concept! So I dropped off the laptop after lunch the day after July 4th and picked it up a few hours later. He couldn't have been more knowledgeable or kinder. And his parting words: "there's a 90-day warranty in case you have any trouble, but even if something happens on day 95, just bring it in, and I'll take care of it." Jim was as professional as they come. And now he's pretty much on speed dial in case something else goes wrong. Pay him a visit. You'll be glad you did!
Michael W.
When I started to experience problems with my high-end gaming PC I searched around for a proessional to help with the stuttering issues and other performance problems I was having with my PC. I had no idea then but I had found an absolute gem of a small business (Portland Laptop Repair). Jim was so straightforward and honest about what I needed and the costs and timeline associated with fixing my problems. Not only was it as fast as it gets (I had multpile parts replaced which were ordered, delivered, and installed within 2 days, but my computer was up and running better than it had been since I bought it. On top of it all the pricing was super conservative and he never overcharged for any service or charged me multiple labor fees for problems that came up after the fact. Not to mention all the service comes with a warranty and he has been more than happy to take it back in to look at it when I had some questions. Thanks so much Jim, trust me this is your guy for pc repair!!!
Deeanna H.
I needed a dc jack repaired on my computer. The gentleman that helped me was very thorough and I was able to get same day service. He even stayed late to make sure I wasn't without my laptop. We communicated via text and call throughout the while process. He found some other issues, took care of the obvious ones and at the last minute found another problem. Said I could take it cause he replaced what I asked or I could leave till the next day and he will troubleshoot and fix. I asked how much extra and he said it would be within the quoted amount he originally gave me. Which was high until I figured out why he quoted me that. To cover any incidentals. So in the end I paid the high end of the quote but my computer is not only working but it feels like it is faster. Maybe that is just me though. We already talked about a hdd to sdd upgrade to be done in the next few months.The prices are very reasonable and I will be returning in the future.
Bob S.
I was in dire straits. 1. Out of the blue, my laptop screen cracked. And it was creating rolling bands of color = not even watchable (and certainly not usable). 2. I tried using screen mirroring with a monitor, but given the current need for, and use of, laptop cameras for Zoom/Teams meetings, I had to have the laptop open and facing me. 3. I called Jim at Portland Laptop Repair. Explained my situation and Dell laptop model. Hallelujah - he had a replacement. 4. I drove over to his operation. And in two hours, he had the laptop fixed and good as new. (I'm writing this review on it now). 5. The repair was timely, affordable and complete. Only upside for this review. Their store is in Beaverton - right off Allen Blvd. Easy to find. And fast turnaround. Thank you, Jim, and the Portland Laptop Repair Team.