Just completed a major service on my E53, it included changing the batteries in key fobs, as I only dropped the car off with 1 fob they left me a 2nd battery to update the other key fob as well. I thought is was a very nice touch as Acura has never changed the batteries when doing service on our 2 MDX's. Just a little thing but I think worth noting. thank you and well done.
About Mercedes-Benz Durham
Mercedes-Benz Durham emphasizes the safety of its employees, clients, and community. The dealership offers both sales and service, with measures in place to ensure a safe experience for all. Customers frequently praise the dealership for its exceptional service. Many highlight the helpfulness and professionalism of the staff, especially the sales team and service technicians. Clients often mention feeling well-informed and supported during their visits, which leads to a positive overall experience. Jak and Harry are particularly appreciated for their excellent communication and follow-up, making each visit smooth and efficient. The dealership is highly recommended by customers for its high-quality service and commitment to customer satisfaction.
Reviews
Our car had a major problem with differential. Matt Gauss our service advisor was able to get us in quickly, advise and get our car road worthy in good time. Throughout, Matt was professional, efficient and kept our best interests in mind. Highly recommend Mercedes Benz Durham and Matt Gauss. Thanks Matt!
A truly seamless SUV-buying experience from start to finish at Durham Mercedes-Benz!
It all started with a simple cold call to ask about pricing, and just two weeks later, I found myself driving home in my new Benz. From the beginning, the experience was marked by transparent pricing, friendly staff, and exceptional customer service.
A huge thank you to my sales agent, Kashif Babar, who was incredibly easy to work with, attentive, and genuinely focused on understanding and meeting my needs. What stood out most was the absence of the usual car-salesman pressure or tricks—just straightforward, professional service.
I also received a lovely email from his GM, Ivan Betbadal,… read full review
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Hours
Monday 9AM - 7PM
Tuesday 9AM - 7PM
Wednesday 9AM - 7PM
Thursday 9AM - 7PM
Friday 9AM - 6PM
Saturday 10AM - 5PM
Sunday Closed
Location
250 Thickson Road South, Whitby, ON L1N 9Z1
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