About Mercedes-Benz Durham
Mercedes-Benz Durham emphasizes the safety of its employees, clients, and community. The dealership offers both sales and service, with measures in place to ensure a safe experience for all. Customers frequently praise the dealership for its exceptional service. Many highlight the helpfulness and professionalism of the staff, especially the sales team and service technicians. Clients often mention feeling well-informed and supported during their visits, which leads to a positive overall experience. Jak and Harry are particularly appreciated for their excellent communication and follow-up, making each visit smooth and efficient. The dealership is highly recommended by customers for its high-quality service and commitment to customer satisfaction.
Just completed a major service on my E53, it included changing the batteries in key fobs, as I only dropped the car off with 1 fob they left me a 2nd battery to update the other key fob as well. I thought is was a very nice touch as Acura has never changed the batteries when doing service on our 2 MDX's. Just a little thing but I think worth noting. thank you and well done.
Our car had a major problem with differential. Matt Gauss our service advisor was able to get us in quickly, advise and get our car road worthy in good time. Throughout, Matt was professional, efficient and kept our best interests in mind. Highly recommend Mercedes Benz Durham and Matt Gauss. Thanks Matt!