Best Buy is an electronics store chain offering a wide selection of products, including computers, mobile devices, TVs, home theatre systems, and video games. Customers can reserve products online or shop online with free shipping on orders over $35. The company maintains a Low Price Guarantee and provides in-store services through its Geek Squad Agents, who can repair issues, protect devices, and offer extra perks for customers with a monthly membership. Best Buy's sales representatives and customer service staff are known for their helpful and friendly attitude. Many employees, like Summer, go above and beyond to assist customers, even if it's outside their department. However, experiences can vary, as some customers have reported discomfort and a lack of assistance at times. Despite this, the overall service aims to create a memorable experience for shoppers.
Visited Whitby Best Buy July 11th. Looking for help on how to save photos on IPad onto a device. Was helped by a wonderful employee named Harish. Harish explained various options and even took the time to walk me through how to export photos and what to look for on my device so I know the files are being saved. I not only purchased an external storage device but came away knowing exactly how to complete the process myself. Harish was very helpful and polite and definitely had a lot of patience explaining everything to me. Thank you Harish! I don’t normally write reviews but when an employee goes above and beyond it needs to be recognized. Thanks again.
Apr 2026
3.0★★★☆☆
Okay experience but satisfied with purchase. I walked in yesterday and the workers were having a yap fest. Def not professional if i gotta stand around u awkwardly so I can get some help thats not cool (understandably was a ghost town but still un attentive when I walked in). I had checked online and seen the turtle beach headphones were $20 so i come in and get the headset and ask the worker if it works for pc. She confidently told me no it does NOT work and if i plug in the 3.5mm jack into my laptop it will DEFINITELY not work so she redirects me to the isle of the $100+ equipment🥹not only that I brought my drone to see if I could get help fixing the gimbal, absolutely… read full review
Apr 2026
5.0★★★★★
Vee the team lead provided exceptional service, that I have not experienced in a service industry in a while now. I will definitely recommend Best buy to my family, friends and colleagues
