About PetSmart
PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store has a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and adoption services. Customers generally have a positive experience at PetSmart, with the staff being described as polite, friendly, and helpful. The stores are also noted to be clean and well-maintained. However, some customers have expressed concerns about the air conditioning not working properly, and a few have had less than satisfactory interactions with staff members who were more focused on socializing with each other than assisting customers. Despite these occasional issues, the majority of customers praise the care and attention given to their pets, with one customer particularly grateful for the quick action taken by an employee named Destiny to address an unexpected medical situation with their dog.
This location is absolutely amazing!! The staff are so friendly and helpful! Especially Hailey who helped me purchase some fish. She was knowledgeable and answered all of my questions with care and enthusiasm. I didn’t catch her name but the lovely woman at the cash was also amazing! Recently I didn’t have a great experience at the fairway location but this made up for it. I’m only going to this location going forward. Thanks ladies!!!
I just took my 8 month old golden lab puppy to the pet smart on erb st. Boardwalk. The women was amazing and did a great job trimming his nails. Only complaint is that I didn't see an option to give a tip. Anyone dealing with a puppys nails deserves a tip. Step up Pet Smart...for your employees. Set it up on checkout or something.
The crew was so nice and treated our puppy so well for his first time at a groomer. Megan did a great job and was very informative at time of pick up. 🐕👍
Just completed puppy and intermediate training courses the past 12 weeks. Tali is a fantastic trainer. I would highly recommend all new dog owners to take their obedience classes with her. I will be back for the advance class.