Best Buy

Aug 2023

Exceptional Service at Best Buy WaterlooI recently had the pleasure of visiting the Best Buy Waterloo store for assistance with my laptop, and the experience I had there was truly exceptional. I want to take a moment to highlight the outstanding service provided by one employee in particular - Martha.From the moment I walked into the store, Martha's warm and welcoming demeanor immediately put me at ease. She greeted me with a genuine smile and showed a keen interest in understanding the issue I was facing with my laptop. Her approach was professional yet friendly, making me feel like my concerns were in capable hands.What truly stood out about Martha was her efficiency...read full review

Jun 2023

My laptop started making a funny noise a little after a month of having it. I brought it here and they brought it to the Geek Squad to see what was wrong. They could not find the reason for the issue but they did not want me to take a possibly broken computer so they offered to exchange it. I am super appreciative since it was past the return deadline and they also called to the other store for me to put one on hold since they had none in stock.

Jun 2023

Went in for a new phone, with a specific older model in mind. The staff was able to leverage some deals/promos to get the newest version of that model for cheaper than the old one would have been, as well as upgrade my plan for lots more data and basically no extra cost. Nency and Jeremy were very helpful and knowledgeable.