Best Buy

Used to really enjoy shopping here, but the recent renovation has made the experience noticeably less convenient. The checkout used to be located near the exit, which made sense. Now it’s on the opposite side of the store, so if you grab something near the entrance, you have to walk all the way across to pay and then back again to leave. It feels like the layout is designed to make customers pass more products rather than make shopping easier. The store still has a good selection and helpful staff, but this change has definitely made the overall customer experience worse.

Wanted to give a big thank you to the legendary Carter! He helped me pick out the perfect laptop based on my budget and what I was looking for. I had a ton of questions, and he took the time to answer every single one. As someone who’s not very tech-savvy, I really appreciated how he explained everything in a way that was easy to understand. Thanks again, my friend! You certainly went above and beyond.

I got the Acer Swift 14 - so far, no complaints. Very suitable for the work I'm doing in grad school.

This review is about BestBuy’s excellent customer service. First, when a seemingly straightforward purchase was delayed, store leader Brandon & sales associate Tahemeena (at BestBuy on King St. N. in Waterloo) worked to solve the problem & smooth the sale. We had a very positive experience at BestBuy due to their kind & thoughtful assistance. Another time, when it became necessary to return an item that did not fit in the space allocated, online customer service representative Sabrina helped enormously over the course of several weeks to ensure its smooth return. Her thoughtfulness & dedication gave us a very positive perspective on shopping at BestBuy online.