About Best Buy
Best Buy is an electronics store chain that specializes in a variety of products, including computers, mobile devices, TVs, and video games. Customers appreciate the option to reserve items online and pick them up in-store or shop online with free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and features the Geek Squad for technology support, repairs, and membership perks. Many customers report positive experiences with the staff, noting their friendly and knowledgeable service. For instance, Criegh was highlighted as super helpful, courteous, and patient while assisting a customer with finding a monitor for their workspace. Another customer praised the cashier named Eva for providing a nice and smooth experience at checkout. Additionally, Nicole received commendation for her incredible assistance in explaining fridge models and delivery options after a disappointing experience at another store. However, some reviews indicate inconsistencies in service. While one customer mentioned excellent service during a significant purchase, they also experienced difficulty in getting assistance on a different visit. Concerns were raised about misleading marketing related to promotions, as one customer encountered a product labeled as a "hot deal" that was actually sold at regular price. Overall, while some customers have faced challenges, many remain loyal to Best Buy, appreciating the range of products and the potential for helpful service from staff like Gerald and Ridwan, who did a great job with an installation and patiently answered questions.
Purchased my new phone today and had a really great experience. Krishna helped me throughout the entire process and patiently cleared every single doubt I had. She explained everything properly and made the whole buying experience smooth and stress-free. Really happy with the service.
I visited this location a few days ago to make a purchase and pick up an online order, and unfortunately, the experience was extremely disappointing.
Upon entering the store, I was immediately met with four to five large TV stack-outs near the entrance, each containing multiple units. The placement made the entrance feel cluttered and unsafe, as navigating the space without the risk of knocking something over was difficult.
I then proceeded to the Entertainment section to purchase a television. After narrowing my choice down to two models, I asked a sales associate to explain the difference between them. His response was simply, “the brand.” When I asked...read full review
I just came in to get a sd card and a Garmin watch. The service was fantastic I got the sd card I need. I was very disappointed to learn that you can’t try on watch’s you have to buy them first. I have really small wrists so I want to make sure it doesn’t look weird. Could have made a 300- 500 dollar sale instead I left with just the SIM card.