Went of my way for years to support this small business and of course why not they had good staff, and good products. But after several years staff "change over" slowly they became very less responsive. So much so they made me and my dog repeatedly wait for more than a half hour at a time (every Saturday while they chatted with a customer inside. This after going to the store as soon as it opened. I complained and they wouldn't let me go to the store again. I suppose they will take this down. I suppose i would spend two hundred bucks here every month or so (maybe more) i guess that wasn't enough. The owner or manager have no concept of community I... read full review
October 2021
We have been using Woofur for grooming and daycare more than 10 years for my cute lovely Samoyed, and he was once selected to be Woofur's face page for adv. Now he is old, need a bit special attention when grooming, but Woofur has no time for him. When we were trying to book a time to groom last week (22nd of Oct, 2021), were told no time this year and possible no time in January 2022 as well. What a sad news for our samoyed! He has been used to them, and he would wonder why I cannot be groomed at Woofur any more! Michelle called back, left a message simple asked us to call back with no solution as well. It is kind of discrimination against old dogs. Of course, their... read full review
June 2021
Absolutely outstanding service - above and beyond. I ordered a gift card for a friend with pets, in great need. Wooftown were kind + patient with my questions, and went out of their way to ensure the delivery would be speedy (they did not have to do that). They also supplied some extras to this friend in need for her cat + dog - which is appreciated more than words! If I lived in the GTA, Wooftown would be my #1 choice for my pets! THANK YOU!
5 - Stars!! ?????????
Went of my way for years to support this small business and of course why not they had good staff, and good products. But after several years staff "change over" slowly they became very less responsive. So much so they made me and my dog repeatedly wait for more than a half hour at a time (every Saturday while they chatted with a customer inside. This after going to the store as soon as it opened. I complained and they wouldn't let me go to the store again. I suppose they will take this down. I suppose i would spend two hundred bucks here every month or so (maybe more) i guess that wasn't enough. The owner or manager have no concept of community I... read full review
We have been using Woofur for grooming and daycare more than 10 years for my cute lovely Samoyed, and he was once selected to be Woofur's face page for adv. Now he is old, need a bit special attention when grooming, but Woofur has no time for him. When we were trying to book a time to groom last week (22nd of Oct, 2021), were told no time this year and possible no time in January 2022 as well. What a sad news for our samoyed! He has been used to them, and he would wonder why I cannot be groomed at Woofur any more! Michelle called back, left a message simple asked us to call back with no solution as well. It is kind of discrimination against old dogs. Of course, their... read full review
Absolutely outstanding service - above and beyond. I ordered a gift card for a friend with pets, in great need. Wooftown were kind + patient with my questions, and went out of their way to ensure the delivery would be speedy (they did not have to do that). They also supplied some extras to this friend in need for her cat + dog - which is appreciated more than words! If I lived in the GTA, Wooftown would be my #1 choice for my pets! THANK YOU! 5 - Stars!! ?????????