PetSmart is a large pet supply store offering a wide variety of products for pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers can shop online and pick up their purchases at the store within two hours. Some locations offer additional services like dog training, grooming, boarding, and adoption. The store is generally well-organized, and staff members are helpful and friendly. One customer praised the knowledgeable staff who provided excellent service and made their experience enjoyable. The grooming room is comfortable, and staff members like Jessica are good with pets. The store also features a clean environment and a variety of deals, sales, and clearance items. While the store is a good place for pet supplies and cat adoption, some customers noted that the fish quality could be better compared to other stores. Overall, PetSmart is a welcoming place where pet lovers can find many products and helpful advice.
I would like to recognize Amy at the North Richmond Hill PetSmart store for her outstanding customer service.
Amy is always friendly, welcoming, and professional. She goes above and beyond to help customers and takes the time to answer questions with patience and kindness. Her positive attitude and genuine care make every visit a pleasant experience.
Employees like Amy make a real difference, and I hope she receives the recognition she deserves. Thank you, Amy, for your excellent service!
I just wanted to shout out Tammy at this the Elgin Mills location. All the employees have been super helpful when I have gone in there. But Tammy has really gone out of her way and helped me out from the get go. As a first time dog mom, Tammy helped me with all kinds of products from chew toys to the best food options for my puppy. Even when my dog was having stomach issues she suggested great alternatives. She's extremely friendly and knowledgeable. I prioritize this location for all my puppy's needs because of her, and I hope she gets recognized for all the great work she does.
Mr.Larry (my pet) is gonna be very happy today.thanks to Parmis who helped me today Find what I needed for my pet cat. She is a helpful support and now my cat And I are very happy.he is gonna have a lot of chicken bone broth.yummy
Monday 9AM - 9PM
Tuesday 9AM - 9PM
Wednesday 9AM - 9PM
Thursday 9AM - 9PM
Friday 9AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM
1700 Elgin Mills Road East Unit 1, Richmond Hill, ON L4S 0B2
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