About PetSmart

PetSmart is a well-known pet supply and services retailer that offers a large selection of products for dogs, cats, birds, fish, amphibians, reptiles, and small animals. The staff are recognized for their kindness, politeness, and friendly attitude toward pets. Customers often praise the store's cleanliness and the staff’s quick help with any needs. The store has a wide variety of pet products, including food, treats, and litter. Many customers have shared positive experiences with the staff, who go out of their way to ensure the well-being of animals. For example, the store has taken steps to address concerns about injured fish and provided guidance to customers adopting pets for the first time. The store's size and extensive selection make it a convenient place for pet owners to find everything they need, from dog clothes and toys to a diverse range of food brands. Additionally, the staff, like Jonathan, often assist customers by bringing their purchases to the car, especially helpful when someone is on crutches. The grooming services are also highly recommended, with experienced groomers like Marjan making the experience stress-free for pets. Overall, PetSmart remains a trusted and caring destination for pet owners.

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Reviews for PetSmart

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  • Jun 2026

    PETSMART(HighTech +Bayview)AWESOME customer service, I needed help finding a certain item,I called around, and this location,they went and checked to see if they had the certain dog collars I wanted, and told me they did, and she will put them at the Cashier for me. Excellent, Thankyou, While we were there, are PUPPY decided that was the time to have a potty ,pee,and pooh, I didn't have anything with me. Couldn't go and leave it to get something out of the car. SO A Young man was finished his shift I think,I yelled to him and he turned back and helped us clean up. Thank you Sir. Great customer service, and he never made us feel bad about our dog doing that. It was the...read full review

  • Apr 2026

    I brought my cat Milo in for a grooming session with Daniella, and she was absolutely fantastic! She handled Milo’s tiny furball self with so much care and patience. The grooming was gentle, and Milo came out looking clean and happy. I couldn’t have asked for a better experience highly recommend!

  • Apr 2026

    Daniela did an amazing job grooming my cat Milo at PetSmart. She was gentle, professional, and clearly cares about the animals she works with. Milo came out looking great and seemed calm and happy. Really appreciate her attention to detail—highly recommend!

Hours

Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM

Location

225 High Tech Rd, Richmond Hill

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