About Universal Appliances
Universal Appliances is a popular destination for choosing new appliances. The staff is very well trained and knowledgeable about all brands for every budget. They help customers find the best appliances for their needs, offering detailed comparisons and pointing out potential flaws, even in high-end items. Customers appreciate the staff's expertise and the helpfulness of the delivery team, who are courteous and accommodating. While installation and service require additional coordination, the overall shopping experience is highly rated, making Universal Appliances a trusted place for appliance shopping. Pricing remains competitive with other stores.
Have been buying from Universal for almost 10 years now, have always been amased by the service. Prices are as good as anywhere else or better, but the small family business has advantages. We were unfortunate to receive two lemon appliances for our kitchen reno. Not the store's fault, it's a post pandemic quality control issue. Had it been a big box store, we would have had a much harder time. Unviversal had the repair companies in as fast as they could get them. Two business days tops. Communication was ongoing, when GE decided to replace the stove (attempts to repair failed), the store immediately sent in a loaner unit. We were able to make do until we got the new unit. They took care of delivery every time. This last experience confirmed that I will ONLY deal with them for appliances in the future, because I know I will be taken care of.
Thank-you to Jeremy MacIntosh and the fine folks at Universal Appliances. Over the phone ordering was smooth and efficient. The fridge I ordered was delivered as promised and on time. Thanks also to the team at Custom Delivery for their professional service. I highly recommend Universal Appliances.