Theodore & Pringle Optical in Real Canadian Superstore offers a positive customer experience. The staff are helpful and knowledgeable about the latest deals and warranty coverage. Customers praise the optometrist and Chantal, who assists with selecting and adjusting glasses. Chantal also provides all necessary information for future needs. While the service is generally good, there are a couple of areas for improvement. The phone at the location is difficult to get through to, and customers have reported not receiving calls when their glasses are ready for pickup. The business uses an automated messaging system for SPEC saver, and customers suggest implementing a similar system for better communication.
I have been coming to Theodore and Pringle since the beginning. I was used to the expert guidance and amazing service of the former managing optician, Chantal, and was concerned when she moved away. I had nothing to worry about. The service has been excellent from every staff member I have encountered and my family of 5 continues to have our expectations surpassed at every visit! I would highly recommend Theodore and Pringle for your family’s eye care needs!
Shopped at the Innes Rd location in Orleans. Claire, took the time to help me choose the right pair of glasses for me during their 2 for 1 sale. She was patient, attentive and helpful answering all of my questions. She was a pleasure to deal with. Aya took my eye measurements, etc and was also helpful and informative. She took the time to check if I had any bonus PC points available (sadly not). Unfortunately my glasses were late in arriving. Valerie, the Managing Optician, explained it was due to a quality control issue. I finally received my glasses a week later. She was courteous and professional during our interactions. Keep up the good work ladies! Looking forward...read full review
Second time im there now and got amazing service detail explaination on the deal i can get... im goin to stick with this place for sure couldnt get better customer service
Thank you so much