About RONA+ Nepean
RONA+ Nepean provides a wide range of quality hardware products and construction needs at everyday low prices. Customers can find great deals on a variety of products, from paint and patio furniture to tools and lumber. The store offers helpful service; staff are willing to assist with sourcing and ordering specialty materials. Recent experiences highlight helpful staff, including someone who assisted in finding an item in the garden section and another who was knowledgeable about lamps, helping a customer make a decision and assemble a purchase that works beautifully. A female staff member at customer service was also highly appreciated for going above and beyond to find a receipt from the old system for a warranty claim, providing crucial information that others could not. Despite occasional variations in inventory levels, the store's combination of VIP discounts and recognized brand products makes it a great destination for building materials. With a focus on customer service and a wide selection of products, RONA+ Nepean is a one-stop shop for all building needs.
My wife & I went to Rona plus on west Hunt club yesterday to buy vinyl fence. We saw the display but we couldn't find the product. We asked for help to the employee who happened to be around . He's name was Richmond. He wasn't sure where the product was because it was not his department but he determined to help . Patiently searching ....finally found what we were looking for. I gave him 5 star for friendly service as well as professionalism.
I was looking for a receipt for a lawn mower we'd purchased in May of 2023 and didn't think it'd be possible for it to be retrieved but went to RONA on Merivale Rd. to inquire.
After much determination Dhvani (Head Cashier) at the Customer Serve desk was able to retrieve my full receipt!!! I can't thank her enough for the diligence involved and the friendly manner in which she assisted me. Well done RONA! You have great employees!
Amazing service from Rebekah!!
I had a fantastic experience at Rona+ today thanks to Rebekah. Even though she was busy mopping when I walked in, she stopped immediately to greet me with a smile. She processed my return incredibly fast and was so friendly throughout the whole transaction. She even let me know about the customer survey for a chance to win a gift card. I had no idea that was even an option! Her helpful attitude really made my day, and I will definitely be coming back to this location thanks to her. I hope management sees this and rewards her for her outstanding service!! Thank you again to Rebekah. We will definitely be visiting this location again soon.