Donnelly Fleet Repair & Collision Centre offers a welcoming atmosphere, thanks to its friendly and personable receptionist. The appraisers are professional and attentive, while the service department provides friendly and timely assistance, keeping customers informed throughout the repair process. The business treats customers like family and is highly recommended. Recent reviews highlight their excellent care, attention to detail, and transparency, even when delays occur due to back-ordered parts. Customers appreciate their honesty, integrity, and willingness to go above and beyond, including vacuuming cars and covering costs for loaner vehicles. The team stands by their work, honoring warranties and providing outstanding service that makes many customers highly satisfied.
Great service all around. The manager was very responsive and patient with my requests. The receptionist is very kind (and funny) and helped me feel at ease regarding my first collision repairs. My mechanic was also very kind and even fixed issues unrelated that I thought were related to the original repairs. Would recommend to family and friends.
Our service advisor Steve was absolutely amazing this man truly encompasses customer service at it finest he went above and beyond to insure our needs and requests were exceeded at every point I can not say enough great this about Steve or this shop 100% will return
My husband got the car back after the repair and we were really impressed. It was very dirty before the accident, but they returned it looking clean like new. The service was great and the repair work was done really well. Highly recommend.
1325 Johnston Road, Ottawa, ON K1V 0W8
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.