About Chinook Hot Tubs & Saunas
Chinook Hot Tubs & Saunas is a knowledgeable and responsive family business. They provide exceptional service, with staff who are very knowledgeable on hot tubs and saunas. They offer quick response and knowledgeable communication, taking time to troubleshoot issues in detail. They act reasonably to resolve matters amicably and ensure customers are satisfied. The business sells high-quality saunas and provides honest advice, often explaining problems and solutions so customers can understand. They are known for selling only the parts actually needed and for their dedication, even finding compatible parts for very old equipment to resurrect it. While there can be minor pre and post-sale hiccups, they deal with them to the customer's satisfaction. Customers report being very happy with their purchases and highly recommend Chinook to others in the Ottawa-Gatineau area, with many stating they would use them again.
Chinook Hot Tubs and Saunas built an amazing indoor sauna and change room benches for us in an unusually shaped space. They were professional and communicated regularly throughout the design and build process. We highly recommend!
Amazing service. I had a leak (in the winter!) and called them urgently, they were at my house within 30 minutes. Rates were extremely reasonable, especially since it was an emergency. They were thorough and gave me options. They'll be back in the spring to finish the repair. Thank you!
I bought my hot tub from Chinook in 1999. Naturally, I had to replace stuff over the years, and Chinook (especially Robert) was always there for me. But my tub ran 24 hrs a day, all year-long. I knew my luck would not last, and in Dec 2021 my motherboard died. The tub was too old to get a new one, so Chinook (Robert) drained the tub, and we decided to wait until Spring 2022 to see what might be done. Well, Robert eventually found a used motherboard this May 2022, that would be compatible with my tub. So just a week ago Chinook (Blake) installed the compatible motherboard, and my tub was resurrected; and is up and running again. Exceptional service. Thank you, Chinook.