I usually do not write reviews, but I am very disappointed after having three appointments canceled, either without informing me or only informing me a few hours into my scheduled time.
For my first appointment three weeks ago, I received an email stating that my appointment was canceled. Although they had called, the call came a few hours into my appointment, and I was at work and unable to answer. I was told the massage therapist had suddenly become sick. I understand that this can happen, and she rescheduled me for the following Sunday, saying it was the only available time. However, just two hours into that appointment, I received another call saying she was still sick and could not make it. I accepted this again, understanding that these things can happen, although it was strange to wait until two hours into the appointment—especially on a Sunday, when I had rearranged other plans.
She apologized and rescheduled me once more for the following Sunday. When I asked for a different time, I was told she was fully booked. On my third attempt, in -12 degree/feels -18, very cold weather, I arrived at my appointment only to find out the therapist was not there and was “sick” again. This time, no one even bothered to inform me by email or text. My partner had dropped me off and left, and I was forced to wait outside in the cold until he could come back to pick me up.
This was extremely upsetting and very unprofessional. It was especially disappointing because another massage therapist I was on a waiting list for called me the day before with availability, and I turned it down because I believed I had an appointment scheduled here. My impression is that “sickness” was used as an excuse and that, since December is a busy time, other clients were prioritized. This has been my worst experience with a massage therapist, and this place is completely unreliable.
Mark Ross
Nov 2025
Great experience overall. Emily did an excellent job finding all the knotted areas to work on. Thanks you! I’ll definitely be returning to Body+Mind again.
Jamie Greig
Nov 2025
Had a massage by Emily and it was incredible. She was so kind, professional and I felt fantastic leaving there. Highly recommend her and this clinic!
Carmen P
Nov 2025
Great massage, knowledgeable RMTs
Daniel Correll
Jul 2025
Cannot highly recommend enough! I have booked with Vada a couple of times now, and she is a pure massage therapy magician!
Richard Martin
Jul 2025
After a very long day moving furniture, I thoroughly enjoyed a massage by Vada. Her thoughtful, skilled treatment made all the aches and pains of the day slowly fade away. I felt 10 years younger afterwards. Keep up the great work!
v
Mar 2025
Fantastic first massage with Jenny, very easygoing and friendly. Appreciate the advice she gave me on how to alleviate muscle tension! Definitely will book again :)
Jay Ort
Mar 2025
Nick is a great RMT. He listened to my needs and areas I wanted to focus on and accommodated them. He was communicative both before, during, and after the treatment and helpful in giving me some stretches to do to help alleviate tension on my own. Overall, it was a great experience with a great practitioner. Don't hesitate to book with Nick!
Ash-Lee Hommy
Jun 2024
Great spot! I saw Vada and she personalized my treatment for exactly what I needed - I feel amazing and look forward to returning
Tatiana Farafonova
Jan 2023
Great massage! :) That was exactly what my body needed after training in the gym! Thanks to the massage master Mengyuan Zhao!
Zarrin Langari
I usually do not write reviews, but I am very disappointed after having three appointments canceled, either without informing me or only informing me a few hours into my scheduled time.
For my first appointment three weeks ago, I received an email stating that my appointment was canceled. Although they had called, the call came a few hours into my appointment, and I was at work and unable to answer. I was told the massage therapist had suddenly become sick. I understand that this can happen, and she rescheduled me for the following Sunday, saying it was the only available time. However, just two hours into that appointment, I received another call saying she was still sick and could not make it. I accepted this again, understanding that these things can happen, although it was strange to wait until two hours into the appointment—especially on a Sunday, when I had rearranged other plans.
She apologized and rescheduled me once more for the following Sunday. When I asked for a different time, I was told she was fully booked. On my third attempt, in -12 degree/feels -18, very cold weather, I arrived at my appointment only to find out the therapist was not there and was “sick” again. This time, no one even bothered to inform me by email or text. My partner had dropped me off and left, and I was forced to wait outside in the cold until he could come back to pick me up.
This was extremely upsetting and very unprofessional. It was especially disappointing because another massage therapist I was on a waiting list for called me the day before with availability, and I turned it down because I believed I had an appointment scheduled here. My impression is that “sickness” was used as an excuse and that, since December is a busy time, other clients were prioritized. This has been my worst experience with a massage therapist, and this place is completely unreliable.
Mark Ross
Great experience overall. Emily did an excellent job finding all the knotted areas to work on. Thanks you! I’ll definitely be returning to Body+Mind again.
Jamie Greig
Had a massage by Emily and it was incredible. She was so kind, professional and I felt fantastic leaving there. Highly recommend her and this clinic!
Carmen P
Great massage, knowledgeable RMTs
Daniel Correll
Cannot highly recommend enough! I have booked with Vada a couple of times now, and she is a pure massage therapy magician!
Richard Martin
After a very long day moving furniture, I thoroughly enjoyed a massage by Vada. Her thoughtful, skilled treatment made all the aches and pains of the day slowly fade away. I felt 10 years younger afterwards.
Keep up the great work!
v
Fantastic first massage with Jenny, very easygoing and friendly. Appreciate the advice she gave me on how to alleviate muscle tension! Definitely will book again :)
Jay Ort
Nick is a great RMT. He listened to my needs and areas I wanted to focus on and accommodated them. He was communicative both before, during, and after the treatment and helpful in giving me some stretches to do to help alleviate tension on my own. Overall, it was a great experience with a great practitioner. Don't hesitate to book with Nick!
Ash-Lee Hommy
Great spot! I saw Vada and she personalized my treatment for exactly what I needed - I feel amazing and look forward to returning
Tatiana Farafonova
Great massage! :) That was exactly what my body needed after training in the gym! Thanks to the massage master Mengyuan Zhao!