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Best Buy

2.6 247 reviews
Electronics Store, Electronics, Computers
Overall rating
2.6
out of 5
247 reviews
5 star 35%
4 star 3%
3 star 5%
2 star 5%
1 star 52%

About Best Buy

Best Buy is an electronics store chain that offers a wide range of products, including computers and accessories, mobile devices, TVs and home theatre, video games, and more. Customers can reserve products online for in-store pickup or shop online with free shipping on orders over $35. Best Buy Canada guarantees low prices and features the latest tech products.

The company's Geek Squad Agents provide help with technology issues, such as repairing problems, protecting devices, and offering benefits through monthly home or business memberships. Customers often praise the staff for their helpfulness, patience, and knowledge. Employees are known for their professionalism and good communication skills, always putting customers' needs first rather than focusing on sales commissions.

The store is appreciated for its friendly atmosphere and well-organized product display. Staff members are attentive, asking if assistance is needed, and taking time to explain features thoroughly, especially when helping with important purchases like TVs. Customers value the knowledgeable and approachable staff, with some mentioning specific employees who go above and beyond. While the selection of LED strips was limited and only two cameras were available, the overall shopping experience remains positive. Customers enjoy touching and checking products in the store and find the prices reasonable. Best Buy continues to be a reliable and customer-focused electronics retailer that offers a wide range of products and services, ensuring a positive shopping experience.

Oct 2026
5.0
Zarin- Best Buy Coventry, Ottawa
I would like to take a moment to recognize the exceptional service I received from Zarin yesterday during my computer purchase at Best Buy.

Zarin took the time to explain and demonstrate the different models, while carefully considering the criteria and needs I had shared with her. What I particularly appreciated was that she clearly explained the pros and cons of each option and even suggested other models for me to consider. This allowed me to make a truly informed decision rather than simply being directed toward one product.

Her explanations were clear, well organized, and easy to understand. I especially appreciated the way she… read full review
Aug 2026
2.0
I really can’t say I would wish to come back here. Our shopping experience was quite poor. Trying to find someone to get help was more difficult than deciding on what I was going to buy for my purchase. Picking up an online order took eternity, there was no one there. We pushed the button on the desk which is like a door bell, it took a good 15 minutes before anyone came. It really felt like I was inconveniencing someone to pickup what I purchased.

I did get what I ordered and had no issues afterwards. As the store is out of the way for me, I would go elsewhere next time. It’s not the ideal experience at all
Jul 2026
4.0
Friendly staff however I went to purchase a phone which I had already decided upon before going and did not require assistance or information about the product but I still had to wait for 15 minutes before someone brought the phone and cashed me out.
Photos of Best Buy, 380 Coventry Road,  Ottawa
All 20 photos

Hours

Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 8PM
Friday 10AM - 8PM
Saturday 10AM - 8PM
Sunday 11AM - 6PM

Good to know

  •  repair services 
  • has battery recycling 
  • has electronics recycling
  • accepts debit cards
  • bike parking

Location

380 Coventry Road, Ottawa, ON K1K 2C6

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Best Buy · 380 Coventry Road, Ottawa, ON K1K 2C6

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