Apple Rideau

Nov 2023

Greeting their customers would be nice instead of standing around. Walked past several employees and they did the same to me, not a single acknowledgement. I thought Apple was all about customer service? Not this location. On the other hand, store was well organized and decent selection of products.

Nov 2023

Went to the store to get some expensive gadgets as gifts, told by the technician that a sales rep would be by in 3-4 minutes. Waited at least 3 times that length, during which I finally realized that I didn't really need expensive gadgets to give as gifts. I'd give them 1 star for service, one more for an honest attempt to curb my spending habit.

Oct 2023

Long wait. I was checked in and that's it. Nobody cared to come along me to ask and nobody apologized for this long wait. The only service I needed was picking up the phone and that took me more than 1 hour. Everytime I asked for help, you are still on wait. Somebody will be with you when your turn is up. That's the last time, I went to that store. I'm not going back to such store where they don't care about their customers.