The Apple Rideau store is a reliable and consistent destination for Apple-related services in the Ottawa area. The staff are engaged, motivated, and passionate, offering prompt assistance to customers. The store is praised for its efficiency, with short wait times and a welcoming atmosphere. While one customer had a less than ideal encounter, the overall feedback suggests Apple Rideau is a top-notch location for Apple services.
The store has received positive reviews for its customer service, with staff members such as Santiago, Yalda, and Jason being highlighted for their professionalism, knowledge, and commitment to resolving customer issues. Customers have appreciated the staff's empathy, understanding, and willingness to go the extra mile to ensure a satisfactory experience.
They treat you like you’re just another idiot and make you wait longer than expected. They accidentally broke my phone in the back room or something like that and they had to get me a whole new phone so I’m not sure why I had to wait two hours in the first place if they ended up breaking it….
Employees are nightmare .People buy more than 2k products and employees reflect exhaustion of their day.Even we said we buy new iPhone,2 female employees left us alone.Do they get prisoned in this store?Manager needs to be changed and employees need to be disciplined.I would give 1 star but second star for young bro’s kindness who helped us.
For a non busy day, customer service was quite disappointing. They can easily miss a potential buyer. This store in particular would highly benefit from a virtual queue, and maybe some customer service lessons from the best buy employees one level bellow them.
50 Rideau Street, Ottawa, ON K1N 9J7
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