About Apple Rideau
The Apple Rideau store is a reliable and consistent destination for Apple-related services in the Ottawa area. The staff are engaged, motivated, and passionate, offering prompt assistance to customers. The store is praised for its efficiency, with short wait times and a welcoming atmosphere. While one customer had a less than ideal encounter, the overall feedback suggests Apple Rideau is a top-notch location for Apple services. The store has received positive reviews for its customer service, with staff members such as Santiago, Yalda, and Jason being highlighted for their professionalism, knowledge, and commitment to resolving customer issues. Customers have appreciated the staff's empathy, understanding, and willingness to go the extra mile to ensure a satisfactory experience.
May Albitar was amazing. She was very helpful, caring and understanding to our problem with our apple product and she did everything she could to help. Although the manager lacked these qualities, May really made our experience better and we are very thankful for her. We highly recommend going to May for any issues with your Apple products at the Rideau location. She should get a promotion.
Mixed experience at the Rideau store. Picked up two orders for iPhone 17 and asked for help to transfer. Some staff were helpful but disappeared. Another seemed not know what we were there for despite watching another staff member with us who subsequently disappeared - poor hand offs on the part of staff. Heard it’s very easy to do the transfer way too many times. Would happily pay for transfer assistance if that is the stumbling block. Left frustrated, won’t return
I purchased the iPhone 17 Pro Max, Apple Watch Ultra 3, and AirPods Pro 3 today, and Jacob made the whole experience smooth and enjoyable.
He’s a great professional and genuinely friendly. Highly recommended.