Chapel Hill Grooming, located on Forest Valley Dr. and Orleans Blvd. since 1992, is a trusted pet grooming facility in Orleans. They serve a loyal clientele of sensitive and fussy pets, all cared for by their experienced and friendly staff. The groomers take their time with each pet, ensuring they get the care and attention they need. Unlike other grooming places, they do not keep pets locked in cages or rush through grooming. Recent reviews highlight their skill with puppies and senior pets, making sure each pet looks and feels good. Customers praise the staff for being calm, gentle, and patient, especially with anxious pets or those with thin skin.
Many pet owners appreciate how well their dogs and cats are treated. One customer shared that their dog, Peaches, received a special tail style and was very happy with the detailed grooming. Another mentioned their senior dog was well taken care of, with no issues during grooming. The cozy atmosphere and thorough documentation of services on paperwork are also appreciated. The staff, including Chantal and Melissa, are welcoming, smiling, and do a great job making pets look cute and smell good. Customers often drive from the west end because of the excellent service.
Recent reviews also mention the kindness and patience of the staff with anxious pets. One customer brought their 10-month-old Pomskie, Walter, for his first grooming, and they were pleased with how the staff asked exactly what was wanted. Others have trusted Chapel Hill Grooming for years, with their pets always returning home looking perfect. The staff handled a Bernese mountain dog with extreme anxiety and who hates water very well, making him look beautiful with a wagging tail and a cheerful bandana. Overall, Chapel Hill Grooming continues to be a place where caring service and attention to detail are highly valued.
Customers also note that their dogs always come home smelling fresh, looking great, and feeling happy after visits every 8 weeks. The staff are friendly, experienced, and take the time to answer questions. Booking is simple, and the availability on Saturdays makes it easier for busy schedules. Many say their pets love going there, and the results are consistently good. The owners and staff are praised for their friendly and knowledgeable approach, always listening to pet needs and offering suitable products, especially for pets with sensitive skin. One customer shared that their dog hated grooming at other places but loves Chapel Hill Grooming, thanks to the great service and staff.
