16 O'Brien Street Unit 104, Orillia
Sat Closed
4.0
★★★★☆
27 reviews
“I want to recognize Tracy at LifeLabs for the incredible kindness and professionalism she showed me during one of the most stressful periods of my life.<br><br>On July 24, I came into LifeLabs for the first time to complete a urine analysis test related to a family court matter. I was extremely anxious, emotional, and determined to do everything I could to avoid missing parenting time with my daughter. I came in with a lot of energy and urgency, and I know I was overwhelmed.<br><br>Tracy didn’t dismiss me or become frustrated. Instead, she stayed calm, direct, and compassionate. She explained exactly what I needed, including that I required a requisition, and she did it in a way that helped me regain focus. In that moment, I needed someone who could remain professional while also recognizing that I was simply a father trying desperately to do the right thing for his child.<br><br>A week later, I returned with another issue involving a requisition from a walk-in clinic, and once again Tracy treated me with patience, respect, and genuine care. She looked beyond my stress and saw a determined parent doing everything possible to comply with the process.<br><br>People often remember healthcare workers who make a difference during difficult moments, and Tracy absolutely did that for me. Because of her guidance and professionalism, I was able to keep moving forward when I felt completely overwhelmed.<br><br>Thank you, Tracy. Your compassion, patience, and dedication to helping people truly matter, and I hope LifeLabs knows what an exceptional employee they have.”