Terrible customer service! Took a bridesmaids dress to get altered with six weeks before the wedding. They assured me that it would be finished well before the date of the event. They gave me a bit of a hard time about hemming the dress as it was just slightly too long, but I insisted that I didn’t want it touching the floor since it would be an outdoor wedding. After not hearing from them for a month, I called and they said that it would be ready “soon” and wouldn’t give me a straight answer as to when that would be. They ended up calling me back 5 minutes after I got off the phone with them and said it would be ready in two days (makes me think that they forgot?). When I picked up the dress and tried it on at home, I noticed they sewed the one spaghetti strap on twisted. I took it back and said I needed this fixed asap as the wedding was a week away. When the employee called me to tell me that my dress was ready, she LAUGHED when apologizing for the error and said “sometimes when we’re busy we don’t pay attention to what we’re doing”. When I picked up my dress, I asked the employee to get the owner to call me as I wanted to be compensated for this flippant error - it’s been almost a month and no phone call. The alterations cost about $200 total for attaching the detachable spaghetti straps, slightly hemming the dress, and making the top of the dress smaller. For the amount of money paid, you would expect to be treated better as a customer. Extremely disappointed with my experience here and will never be using their services again!
Zahra Essam
Jun 2026
Excellent alteration service! She did a perfect job on my clothes. The fit is great, very professional. I am very satisfied and would highly recommend her.
Roman Koval
Jun 2026
Excellent seamstress for men too.
Serena Laća
Jun 2026
If you’re looking for the best place to get something altered this is absolutely the spot!!! There’s a reason they have so many amazing reviews they are phenomenal! I needed my dress altered for my convocation and I was nervous as I haven’t done this before, I discovered this place on a Reddit forum of someone asking for the best alteration place in Oakville, everyone said rose boutique and I completely understand why!!! I needed the bust of my dress to be let out a little bit but I was worried as it definitely was not an easy fix, there was boning in the dress and I didn’t want the look of my dress to change too much or have to add a corset, they were able to bring it out perfectly without altering or changing anything else with the dress, no corset!!! The alteration was done so seamlessly and she was so kind about it too! During my consultation she was extremely thorough she takes great pride in what she does and is super intentional about everything, she went through every possible option with me which meant so much to me, she put so much care and consideration into ensuring my dress turned out perfect and exactly how I wanted!!! I will recommend rose boutique to everyone!!!!
Ben salmon
Sep 2025
Amazing tailor! Gone to Rose boutique for various items and always execute perfectly. 10/10 would recommend to trust them with your needs:)
Noor Naji
Sep 2025
I’ve come here to alter so many of my gowns and dresses, they always do a phenomenal job! They’re also fairly priced, 100% recommend for your alternation needs!
Karla Fuentes Arellano
Sep 2025
Suha is awesome! I took my leather coat for alteration and she made a very professional work. Everytime I go with her, I leave very happy with her work, I highly recommend her!
Meret Abadeer
Sep 2025
i cannot say enough wonderful things about Rose Boutique in Oakville, especially Suha. She is truly incredible! Suha tailored my mom’s dress, my own dress, and my dad’s suit for my sister’s wedding, and every single piece came out absolutely perfect. Her professionalism, kindness, and attention to detail made the whole process so easy and stress-free.
Not only is her work stunning, but she also delivers on timing and goes above and beyond to make sure everything fits flawlessly. It’s so rare to find someone with her level of skill and care, and I can honestly say I’ll never go to another seamstress again. Suha is a gem, and I highly recommend her to anyone looking for exceptional tailoring.
sar ab
Sep 2025
Their customer service is great and the hemming job is great as well :) will be returning!
Rania G
Sep 2025
Amazing Service. Suha is such a professional and very knowledgeable when it comes to delicate pieces such as vintage embroidery. She understands the needs of her clients and delivers in a timely manner. Highly recommend.
Grace McGladrey
Terrible customer service! Took a bridesmaids dress to get altered with six weeks before the wedding. They assured me that it would be finished well before the date of the event. They gave me a bit of a hard time about hemming the dress as it was just slightly too long, but I insisted that I didn’t want it touching the floor since it would be an outdoor wedding. After not hearing from them for a month, I called and they said that it would be ready “soon” and wouldn’t give me a straight answer as to when that would be. They ended up calling me back 5 minutes after I got off the phone with them and said it would be ready in two days (makes me think that they forgot?). When I picked up the dress and tried it on at home, I noticed they sewed the one spaghetti strap on twisted. I took it back and said I needed this fixed asap as the wedding was a week away. When the employee called me to tell me that my dress was ready, she LAUGHED when apologizing for the error and said “sometimes when we’re busy we don’t pay attention to what we’re doing”. When I picked up my dress, I asked the employee to get the owner to call me as I wanted to be compensated for this flippant error - it’s been almost a month and no phone call. The alterations cost about $200 total for attaching the detachable spaghetti straps, slightly hemming the dress, and making the top of the dress smaller. For the amount of money paid, you would expect to be treated better as a customer. Extremely disappointed with my experience here and will never be using their services again!
Zahra Essam
Excellent alteration service! She did a perfect job on my clothes. The fit is great, very professional. I am very satisfied and would highly recommend her.
Roman Koval
Excellent seamstress
for men too.
Serena Laća
If you’re looking for the best place to get something altered this is absolutely the spot!!! There’s a reason they have so many amazing reviews they are phenomenal! I needed my dress altered for my convocation and I was nervous as I haven’t done this before, I discovered this place on a Reddit forum of someone asking for the best alteration place in Oakville, everyone said rose boutique and I completely understand why!!! I needed the bust of my dress to be let out a little bit but I was worried as it definitely was not an easy fix, there was boning in the dress and I didn’t want the look of my dress to change too much or have to add a corset, they were able to bring it out perfectly without altering or changing anything else with the dress, no corset!!! The alteration was done so seamlessly and she was so kind about it too! During my consultation she was extremely thorough she takes great pride in what she does and is super intentional about everything, she went through every possible option with me which meant so much to me, she put so much care and consideration into ensuring my dress turned out perfect and exactly how I wanted!!! I will recommend rose boutique to everyone!!!!
Ben salmon
Amazing tailor! Gone to Rose boutique for various items and always execute perfectly. 10/10 would recommend to trust them with your needs:)
Noor Naji
I’ve come here to alter so many of my gowns and dresses, they always do a phenomenal job! They’re also fairly priced, 100% recommend for your alternation needs!
Karla Fuentes Arellano
Suha is awesome! I took my leather coat for alteration and she made a very professional work. Everytime I go with her, I leave very happy with her work, I highly recommend her!
Meret Abadeer
i cannot say enough wonderful things about Rose Boutique in Oakville, especially Suha. She is truly incredible! Suha tailored my mom’s dress, my own dress, and my dad’s suit for my sister’s wedding, and every single piece came out absolutely perfect. Her professionalism, kindness, and attention to detail made the whole process so easy and stress-free.
Not only is her work stunning, but she also delivers on timing and goes above and beyond to make sure everything fits flawlessly. It’s so rare to find someone with her level of skill and care, and I can honestly say I’ll never go to another seamstress again. Suha is a gem, and I highly recommend her to anyone looking for exceptional tailoring.
sar ab
Their customer service is great and the hemming job is great as well :) will be returning!
Rania G
Amazing Service. Suha is such a professional and very knowledgeable when it comes to delicate pieces such as vintage embroidery. She understands the needs of her clients and delivers in a timely manner. Highly recommend.