My furnace died shortly after moving into a new house, so I called the top-rated companies in the city. Out of five companies that gave me quotes, Anthony was the first one to pick up the phone, the first to come to my home (other than the first repair guy I had called to diagnose the problem) and was supremely kind, courteous and professional throughout. He gave me his honest opinion and his work was priced fairly. He even brought by space heaters to keep my kids' bedrooms warm while we waited for the furnace quotes to come back, before I had even agreed to go with his company. Anthony is a great guy and his crew did great work, came out quickly, were pleasant and... read full review
November 2025
A big thank you to Carm and the team at Furnace Factory Direct for their quick response to my emergency furnace situation. They replaced my furnace while I was out of the country, and I can always count on them for reliable, professional HVAC service. Truly the best in the business. I highly recommend Furnace Factory Direct for all your heating and A/C needs. Thanks again, guys!
October 2025
Our AC unit abruptly stopped working yesterday so I called Furnace Factory Direct this morning to see if they could come sometime this week to fix. Jordan, their technician, was at our house same day at 11 am and our unit was up and running by noon! This company always gives exemplary service. I could not recommend them more!
My furnace died shortly after moving into a new house, so I called the top-rated companies in the city. Out of five companies that gave me quotes, Anthony was the first one to pick up the phone, the first to come to my home (other than the first repair guy I had called to diagnose the problem) and was supremely kind, courteous and professional throughout. He gave me his honest opinion and his work was priced fairly. He even brought by space heaters to keep my kids' bedrooms warm while we waited for the furnace quotes to come back, before I had even agreed to go with his company. Anthony is a great guy and his crew did great work, came out quickly, were pleasant and... read full review
A big thank you to Carm and the team at Furnace Factory Direct for their quick response to my emergency furnace situation. They replaced my furnace while I was out of the country, and I can always count on them for reliable, professional HVAC service. Truly the best in the business. I highly recommend Furnace Factory Direct for all your heating and A/C needs. Thanks again, guys!
Our AC unit abruptly stopped working yesterday so I called Furnace Factory Direct this morning to see if they could come sometime this week to fix. Jordan, their technician, was at our house same day at 11 am and our unit was up and running by noon! This company always gives exemplary service. I could not recommend them more!