About Francis Plumbing Heating & Cooling
Francis Plumbing Heating & Cooling is a highly regarded company in Ottawa with over 90 years of experience in HVAC and plumbing services. They specialize in installations, repairs, and maintenance of heat pumps, boilers, water heaters, and more. Customers appreciate their professional and efficient service, with technicians who are knowledgeable and responsive to questions. The company is noted for its punctuality and high-quality work, often completing large jobs in a single day while maintaining a clean work environment. They offer after-hours emergency services at no extra cost in Ottawa and surrounding areas. Recent reviews highlight their quick response, especially during emergency repairs, with technicians like Jacob providing thorough and courteous service. Customers also commend their professionalism, from installing ductless air conditioning units to installing new AC, Furnace, and PVT systems. The staff is described as clean, thorough, and supportive, making the process smooth and stress-free. Overall, Francis Plumbing Heating & Cooling is a trusted choice for all plumbing and HVAC needs, committed to customer satisfaction and high standards of service. Recent reviews also mention the helpfulness and politeness of technicians, such as Julienne and Anthony, who are dedicated to providing great service, whether handling a kitchen sink clog or completing annual furnace and air conditioner maintenance. Customers feel confident in their quick, thorough work and often choose to sign up for maintenance plans to prevent future issues.
This is a solid company; it corrects its mistakes and most of its technicians are respectful and knowledgeable. Last year they installed an electric furnace that was wrong for the size of our house. We contacted Francis and they immediately admitted their mistake and replaced the furnace quickly and without charge. However, the thermostat they put in malfunctioned. The technician assigned for the repair did not show up as scheduled many times (no show for 3days as we waited) then called unexpectedly to ask to service the equipment at his convenience, once in the evening. Despite numerous attempts this technician failed to install a working thermostat. We requested...read full review
We bought an in demand got water tank. Fair prices with team and warranty to back it up over time. Ryan & Rob Appleby who did the install we very professional, did a clean job, and went above and beyond on the finer details of their install to help me optimize every bit of space I have available.
Matt and Ben installed my new hot water tank the other day and were fantastic. They went above and beyond to ensure that my specific set up was perfect and customized to work well in my space.