Overall an excellent experience. Sales support from Roland at the Industrial Avenue location was very good. The carpet was ordered and received in short order, no endless waiting or delays for the product to arrive. The carpet installation was quick, professional and the two installers (Aboudi and Hassan) were extremely pleasant and efficient. The installation was on a curved and complex staircase and the quality of the installation was excellent. Once the color and carpet were chosen, a no stress and quick process to the completed job. Highly recommended.
November 2025
Merivale location: Service with Sara Jaber was very efficient and friendly. Within a few days my space was measured and within a week installer contacted me to book a install date. Amer installed my carpet to perfection. Very kind and polite. Amer completed the job in a day. Very clean. Not a trace of garbage was left in the house and he thoroughly vaccumed the entire main floor! Highly recommend. If you can ask for Amer bonus!
October 2025
John is an absolute pleasure to deal with. He is knowledgeable, professional and very personable. We had our initial consultation at home and then went to the store to make our selections. Johns hands on approach was most welcome and we really appreciated him having narrowed down our selections to a few specific choices tailored to our needs. Photos and more details to come after installation.
Overall an excellent experience. Sales support from Roland at the Industrial Avenue location was very good. The carpet was ordered and received in short order, no endless waiting or delays for the product to arrive. The carpet installation was quick, professional and the two installers (Aboudi and Hassan) were extremely pleasant and efficient. The installation was on a curved and complex staircase and the quality of the installation was excellent. Once the color and carpet were chosen, a no stress and quick process to the completed job. Highly recommended.
Merivale location: Service with Sara Jaber was very efficient and friendly. Within a few days my space was measured and within a week installer contacted me to book a install date. Amer installed my carpet to perfection. Very kind and polite. Amer completed the job in a day. Very clean. Not a trace of garbage was left in the house and he thoroughly vaccumed the entire main floor! Highly recommend. If you can ask for Amer bonus!
John is an absolute pleasure to deal with. He is knowledgeable, professional and very personable. We had our initial consultation at home and then went to the store to make our selections. Johns hands on approach was most welcome and we really appreciated him having narrowed down our selections to a few specific choices tailored to our needs. Photos and more details to come after installation.