Icon Optical is a business known for its friendly and professional service. Customers, both new and returning, have praised the staff for their help in selecting the right glasses and providing guidance on lens options. The store is recognized for its quality products, with specific mentions of Tom Ford frames and ZEISS BlueGuard Lenses. It is also noted for its efficient turnaround time and reasonable prices. The business has been commended for its handling of insurance coverage and the pristine condition of received glasses. Overall, Icon Optical is a recommended choice for those in need of good quality glasses.
I had a wonderful experience getting my new pair of glasses here. A special thank you to Margaret for her excellent service! She was very friendly, patient, professional, and helpful throughout the whole process.
I recently had an eye check-up with my ophthalmologist, and he also examined my new glasses. He commented that the lenses were very good quality, which made me even happier and more confident with my purchase.
I’m very pleased with both the glasses and the service I received. Thank you again, Margaret, for taking such good care of me. Highly recommended!
Aug 2026
5.0★★★★★
5/5 Stars — Outstanding service and perfect lenses!
I had a fantastic first-time experience with “Icon Opticians” at The First Markham Place, Markham. From start to finish, their service was professional, welcoming, and extremely thorough. Their customer care was exceptional especially worth mentioning the manager Mr. Edmund and Mr. Kelvin, the gentleman who served me, were very knowledgeable, offered the best promotional price, with genuine NIKON lenses and cared for the customer even with my prescription revisions. Finding the right Optician and getting perfect eyeglass lenses can usually be a hassle, which I have gone through many times reaching out to many… read full review
Dec 2025
5.0★★★★★
My family and I have been coming to Icon Optical for years to purchase our glasses and every single time we receive fantastic service. Frankie is usually the one that helps us and he is unbelievably patient, especially with my 2 little ones. He remembers our names and it always feels like specialized service. The turnaround is usually very quick and the prices are competitive. We’ve brought our glasses for minor adjustments a few times after purchase and they have always done so with a smile. I wouldn’t hesitate to recommend Icon!
