Poulsen Heating & Air Conditioning (1991) Inc.

Mar 2023

They sold me an AC unit in September 2019 and although I spent thousands of dollars on it, I basically got 2 summers out of it. When I asked Angie for a copy of the warranty, she blew me off. Then she told me she would send it (I knew she wouldn’t!!) because she is rude and highly unprofessional. I refused to use them because they installed a shoddy fireplace and I had them take it out! Zero customer service and never take any type of accountability.Service: Install AC

Mar 2022

I highly recommend Poulsen’s for heating and air condition service and installation and service. Calls are answered or immediately returned 24/7 by Angie; not an answering machine where you wonder if and when your call will be returned. Angie is wonderful and keeps you updated when to expect their arrival and monitors if they’re running ahead/or behind giving you updates. I’ve used Poulsen’s for several years and appreciate that Robb takes the time to explain what needs to be fixed and why. There is never any pressure to install a new system but when the time came for a new furnace and air conditioner, all options and rebates were explained with no pressure and...read full review

Mar 2022

Ten years ago, when there was a government rebate available, I called Poulson to come out and give me a quote on a new boiler. The guy was honest enough to tell me my boiler was fine and didn’t need replacing. I swore if I ever needed to call an HVAC repair I would call Poulson again. Well this week my boiler wouldn’t fire up so I called and had them send someone out. Again, the technician was so professional and honest, serviced my boiler, cleaned up afterward, we’re warm again and the bill was fair. I am just so impressed with this company I will be telling everyone I know what great service they provide. I won’t ever be calling anyone else for hvac install...read full review