About PetSmart
PetSmart is a well-known pet supply and services retailer, offering a wide range of products for various animals such as dogs, cats, birds, fish, amphibians, reptiles, and small animals. The store is praised for its cleanliness and friendly staff who are knowledgeable and helpful in providing advice and training for pets. The store offers services like dog training, grooming, boarding, and adoption. Customers have had positive experiences with the staff, noting their helpfulness and expertise, particularly in directing them to the right products. Staff members, like Siham, are eager to help and go above and beyond to answer questions, making visits more pleasant. The grooming services are highly recommended, with particular praise for the care shown by groomers such as Laura Steva and Steph. Kiwi, a dog in the grooming salon, was groomed with ease and came through feeling calm and happy after rough months. Cats are also well cared for during de-shedding appointments, with groomers being kind and gentle, especially with timid pets. The store is described as large, bright, and clean with wide aisles and a well-organized layout. Prices are average, but there are opportunities for deals. Overall, PetSmart remains a trusted destination for pet owners and pet lovers.
I just had the best experience - an employee named Marshall helped me saved thirty bucks by patiently walking me through the savings app. They were so patient and friendly with my kids while I had to update my password and all that. Thanks Marshall - you made my day!!
Staff is friendly, the cyber sale was well worth it and the treats program is fabulous. However it is frustrating that everytime I order curbside I have to come into the store anyway because people who are in store shopping are parked in the curbside spots.
We had such a wonderful experience picking out our new kitten. Our older cat passed away at 14, and we needed that companionship back in our lives again.
Every thing was perfect at the PetSmart Masonville, a very special thank you to Heather, she was just wonderful helping us out, she was such a joy to be involved with in our new adoption.
I urge everyone to go to the Masonville PetSmart and pick out your new kitty. Ask for Heather to help you out, she’s fantastic!
Thanks again Heather for all your help!