About PetSmart
Reviews for PetSmart
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is a well-known pet supply and services retailer, offering a wide variety of products for dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the knowledgeable and friendly staff, who are eager to help with various pet needs. One customer highlighted their dog’s first grooming experience, praising a groomer for making the pet feel comfortable. Others noted the helpfulness of staff when dealing with challenges, such as a puppy that was too stressed for a nail trim. The staff suggested visiting during quieter times and provided advice on suitable harnesses and leashes. Many customers enjoy the convenience of shopping online and picking up their orders at the store. Customers also mention that staff go out of their way to be kind and helpful, even creating multi-packs for specific age groups. The store’s manager is praised for going above and beyond to resolve issues, such as replacing moldy food. Overall, PetSmart is recognized for its excellent customer service and a welcoming atmosphere that pets and their owners appreciate.
I like coming to Pet Smart as a regular. However, I recommend anyone who buys fish to QUARANTINE your new live fish. I found a fish lice (photo of parasite is on betta lid after removal) attached my red telescope eyed goldfish as it is on the body surface of the fish. The black moor goldfish somehow had body fungus and passed away. I had to temporary put the red telescope eyed goldfish along with a pearlscale goldfish in a temporary breeder box for quarantine as I will be doing water changes and medication. My first time to see fish lice on my live fish, but I got my goldfish at their Masonville location across from CF Masonville Place beside Indigo Book Store. I rarely...read full review
If I could give 6 stars I would! My mini labradoodle pup came here for her first pro bath and hair cut. Oliver was great and did an amazing job!! Definitely booking with him again for her next visit!!
Regular pet store with the expected inventory.
Manipulative salespeople reminiscent of commission-based businesses. I can tolerate that you want my phone number for marketing purposes and spam texts, but integrity tells me you should at least ask for that information as opposed to making it seem mandatory for a simple transaction.