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PetSmart

3.9 186 reviews
Overall rating
3.9
out of 5
186 reviews
5 star 60%
4 star 9%
3 star 6%
2 star 6%
1 star 19%

About PetSmart

PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services.

Customers have praised the staff for their kindness and friendliness, noting a significant difference in service quality compared to other locations. Many have expressed satisfaction with their grooming experiences, highlighting the patience and attentiveness of the staff. Specific employees, like the manager, have been recognized for their exceptional customer service. Customers appreciate the consistent pricing and the overall positive atmosphere, which helps alleviate anxiety for pets during grooming.

Oct 2026
5.0
My name is Reese, and I am a 5-month-old Shorkie Poo. 👑🐶
I have to admit, when Mommy first signed me up for puppy training, I wasn’t exactly sure how I felt about it. I was pretty much doing whatever I wanted… and, honestly, I thought I was doing a pretty good job! 😉
Well… Mommy decided to nip that in the bud! 😂
Apparently, puppies need manners, and we have to learn something called puppy etiquette—especially when we’re around other dogs. Who knew?!
We’re now three weeks into training, and I’m learning SO much! I’ve learned how to sit, stay, come, and wait, although I’m still practicing and trying my very best. And the best part? You get… read full review
Oct 2026
5.0
Came in with our new puppy needing EVERYTHING. The woman working was the only staff on the floor and she helped us so much. Very kind and also ensured we got as many discounts as possible. The man checking us out was also wonderful. Grateful for such a positive experience.
Sep 2026
5.0
My experiences with shopping at PetSmart are always positive. I purchase through their app which is so easy to use and when I've had to contact the store for details on orders they are always helpful.
Photos of PetSmart, 655 Fairway Road South,  Kitchener
All 19 photos

Hours

Monday 9AM - 9PM
Tuesday 9AM - 9PM
Wednesday 9AM - 9PM
Thursday 9AM - 9PM
Friday 9AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM

Location

655 Fairway Road South, Kitchener, ON N2C 1X4

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PetSmart · 655 Fairway Road South, Kitchener, ON N2C 1X4

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