Downtown Auto Centre is a trusted auto repair shop known for its transparent and efficient service. The staff prioritize customer safety and take the time to clearly explain car problems, providing honest assessments and advice on necessary repairs. Customers praise the shop's prompt service, expertise, and willingness to go the extra mile.
Despite the shop's popularity, which can make appointments difficult to secure, customers appreciate the dedication and fair pricing of the staff. They are committed to advocating for customers who have been treated unfairly by dealerships.
Customers have reported a fast turnaround, from initial appointment to repair completion, with respectful and honest staff. They have received good value and had minor repairs addressed as a courtesy. Visitors from out of town have also been accommodated and serviced promptly. The shop's friendly and professional staff have consistently delivered high-quality work, earning them strong recommendations from satisfied customers.
Went to 3 mechanics for a suspension issue and these guys offered the best price and were the only ones that used all OEM parts. They did a whole once over on the car and were very good at keeping in touch. They got all the work done quickly. Highly recommend
Huge shoutout to Brett and the team at Downtown Auto Centre. Every corporate chain in town turned me away or tried to hit me with insane markups for a simple muffler weld. Brett and his crew were honest, straightforward, and got the job done fast without upselling nonsense. Honest, skilled independent mechanics are hard to find! These guys have earned a customer for life. Highly recommend!
These guys are amazing. Locally owned and run. Very upfront with repairs and cost. Gave us lots of options about what we need and don't need repaired on an older van. Will return.
680 Trillium Drive, Kitchener, ON N2R 1E6
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