About Chadwick's & Hack's Fireplace & BBQ
Chadwick's & Hack's Fireplace & BBQ is known for its exceptional customer service and a wide range of products, including barbecues, fireplaces, vacuums, and appliances. Customers appreciate the friendly and helpful staff who assist them at every step, making it easy to find what they need. The business also provides home service calls for barbecues and fireplaces, adding convenience for customers. Recently, the team repaired and cleaned a gas fireplace, making it look better than ever. They arrived on time, set up a remote starter/timer/temp controller, and offered professional advice, all at a reasonable price. Melissa, the fireplace manager, is very knowledgeable and patient, helping customers find solutions and explaining details about gas fireplaces. Customers have expressed their satisfaction with the service, noting the professionalism and helpfulness of the staff. Overall, Chadwick's & Hack's remains a reliable place for quality products and outstanding customer care.
Great service with real humans! Had a good chat with Chad about my new pizza oven, and Laura answered my question trough email. My second big purchase with them, and will always consider Chadwick's & Hack's for my backyard needs!
Jay came to service my fireplace and informed me that there was an electrical safety issue. Two prior companies had failed to advise this and I am very grateful to Jay for fixing it. Great service and my very old fireplace looks awesome!
I just wanted to express my gratitude for the excellent service at Chadwicks and Hacks. My initial dealings with this retailer was online, inquiring about a very specific wood stove. The online response was fast, professional, and hassle-free. Once I was satisfied with the information provided, I visited the store in person, and the staff were extremely very friendly and eager to assist. They quickly directed me to the right person, who had impressive product knowledge—even matching up well with the thorough research I had done beforehand. Overall, a great experience from start to finish.......